HR Specialist, Japan & Korea

Job Title: HR Specialist, People Services, Japan & Korea Work Location: Japan The Team: You will join a very collegial and professional global team, where you will be able to collaborate and to exchange domain knowledge and expertise in the field of Human Resources in order to provide the highest level of employee support. The Impact: Your position is critical to support the People Services Lead in various People-related activities such as New Hire On-boarding, Benefits Administration, Off-boarding, and other HR requests and processes. With superior customer service and time management skill, you will act as an ambassador for the S&P Global by understanding the importance of organizational culture, values, and goals. What’s in it for you: This position is for Country Specialist role for Japan and South Korea with high expectations on performing the tasks related to HR processes and daily operations. You would have the opportunity to work with different People teams and with different department, such as finance, payroll, and operations. Job Description: The Country Specialist role responds to employee queries as submitted People Service Center Portal. In addition to handling process escalations, you will administer potential HR Operations processes, promote the effective utilization of HR self-service technologies, and resolve out-of-scope queries with internal stakeholders. As part of the Global People Services team, you will provide general operational support on all site processes under People Services. Responsibilities: Manage Employee Life Cycle from onboarding to offboarding Should be able to manage Effective resolution of employee escalations within agreed SLA (Service Level Agreement) Transacting in HRIS & CoE Systems to resolve escalations within agreed SLA’s Escalating unresolved issues to Tier 2/3 stakeholders (HRIS &/or CoE teams) Support HR operational activities spanning employee lifecycle ie benefits administration, HR records management, Time and Absence Support Day-to-day relationship and vendor management of third-party suppliers, labor consultants, evaluating performance against agreed SLA’s & escalating deviations to Line Manager Maintaining country’s standards and standardization in alignment with Global People processes Focusing on process improvement using LEAN and executing change projects Supporting Line Manager and/or People team with additional activities and projects as warranted by business needs in line with global People strategy Strong understanding of Japan and South Korea Policies and Processes, in terms of Time Off, Benefits and other ad-hoc queries Be the local HR contact providing exceptional customer service to internal clients on all kinds of policy consultation, including but not limited to parental leave, foreign employees, transfers. Providing a centralized human resource services such as benefits and other transactions for Japan and South Korea ensuring efficiency of service center operations, technology, and transaction processes. Coordinating services with human resource information systems, human resource program managers and technology specialists Oversee and facilitating with onboarding and offboarding, contract renewal, probations, sabbaticals, local requirements such as country specific parental leave processes Build deep understanding of end-to-end processes and provide ongoing and back up support for both global and local stakeholders and teammates as and when necessary Partner with the wider People Team and in some cases managers to understand resolve local issues. Higher understanding of HR Policies and programs for Japan and South Korea and identify process improvement opportunities Maintain a knowledge base and build rapport and portfolio with People Partners, COE’s and Office managers in Japan and South Korea Skills and Knowledge: 3-5 years’ relevant experience in Human Resources Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint) Experience navigating HR Data systems (Workday, SAP, Service Now) Strong written and verbal communication skills Proven ability to apply discretion and maintain confidentiality Ability to multi-task and maintain attention to detail Time management and organizational skills Experience to manage People Service Center as Tier is an added advantage Reporting lines and Relationships: Reports to Manager, People Services Manages a resource Builds and maintains strong relationships with the Business, People teams & Vendors, occasionally receiving direction from the HRIS or CoE System leads Basic Qualifications Bachelor’s degree or equivalent experience Fluent in Japanese and English; fluency in Korean is a plus Excellent Excel/Word/PowerPoint skills. Outstanding analytical skills and a proven track record developing and using metrics. Experience with HR and / or operations preferred. Demonstrable analytical mindset Problem solver Any HR system experience preferably handling Workday. HUMRES203 - Entry Professional (EEO Job Group) Job ID: 270496 Posted On: 2022-02-21 Location: Tokyo, Japan