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<div class="mds-edited-text mds-font-body-copy-bulk"><ul><li><strong>Be part of a fast growing consultancy that is renowned for delivering outstanding work on meaningful projects</strong></li><li><strong>Join a team with a real commitment to being a brilliant place to work.</strong></li><li><strong>Enjoy a supportive environment, knowledgeable team to work with and real investment your development.</strong></li></ul>
We&rsquo;re looking for a midweight&nbsp;Service Designer or User Researcher to join a brilliant service design consultancy with a Bristol office, remote working is available.&nbsp;We also have senior role available.<br /><br /><strong>What you&rsquo;ll be doing</strong><br /><br />You&rsquo;ll be joining a team of user researchers, UX and service design specialists working in public sector and health to improve the way people experience services. The goal: better experiences for better lives.<br />Through research-led discoveries you will uncover problems worth solving and use the evidence as a foundation for service design work.<br /><br /><strong>Highlights of the company&rsquo;s work include:</strong><br />
<ul><li>Working with the NHS to improve mental health services</li><li>Helping the NHS adapt the 111 service around user needs</li><li>Designing a collaboration platform for DCMS</li><li>Running extensive user research to help DVSA pass GDS assessment</li><li>Running user research in job centres across the UK for Policy Lab</li><li>Partnering with Scope to co-create support services for disabled people</li></ul>
You will work alongside a Senior Service Designer and will have the opportunity to learn and develop new skills in a fast paced environment.<br /><br />At this level you won&rsquo;t need to have managed projects or led teams yourself but you&rsquo;ll have experience of working on discovery or user research projects. This is a great opportunity to join a very knowledgeable team and make positive change to important products and services.<br />About you<br />
<ul><li>You are looking for a meaningful challenge</li><li>You want to work somewhere where you can grow to do your best work</li><li>You are driven by your values and want to focus your effort on projects that reflect those values</li><li>You have achieved brilliant results where you&rsquo;ve worked previously - this may be during studies or outside work</li><li>You have an open collaborative mindset, you know you don&rsquo;t have all the answers</li><li>You are really keen to learn from more experienced colleagues</li><li>You have some experience in service design or research projects</li><li>You have a background / education in design or research be it service design, UX, product design, industrial design, human factors, psychology or other related subjects</li><li>You have good visual communication skills - this isn&rsquo;t a UX design role, but sketches, storyboards, diagrams and low fidelity clickable prototypes will become part of your toolkit</li><li>You have some experience participating in design research</li><li>You have great people skills</li><li>You are able to work remotely for now and in the future comfortable with two days a week in the Bristol studio</li></ul>
<strong>Attitude / qualities</strong><br />
<ul><li>Outcome focused</li><li>Curious</li><li>Diplomatic</li><li>Thoughtful</li><li>Collaborative</li><li>Innovative</li><li>Empathetic</li></ul>
<strong>What you&rsquo;ll get in return for your experience<br /></strong><br />The team has a great culture so you can expect to work with a friendly and very knowledgeable bunch. There is a bonus scheme, health care scheme, 25 days holiday (+ bank holidays), plus your birthday off, a personal training budget, remote working, flexible working, a pension and being part of a business that you can help shape.<br /><br /><strong>What&rsquo;s next</strong><br /><br />Please apply with an up-to-date CV and any supporting case studies of work.