Service Support Centre Deputy Manager

Job Summary Amentum is seeking a Service Support Centre Deputy Manager (SSC) for a position in Alice Springs, Australia. This position has shared responsibility for all Support Services and Asset Management activities delivered by the Oasis program. The SSC Deputy Manager is responsible for providing support to the SSC Manager in relation to organisational performance, administrative management, financial oversight and budget, procedural review and development, staffing and operational matters directly relating to the SSC team. The SSC Deputy Manager supports a team of employees with diverse occupational skills who provide services within the following areas: Customer service, site room and accommodation bookings Work scheduling Workforce capacity planning Life-cycle maintenance, management, and recapitalization. ESSENTIAL RESPONSIBILITIES In conjunction with the SSC Manager provide leadership, strategic direction, and management oversight for the Service Support Centre team Foster and develop a positive working environment with respectful and collaborative business relationships within the SSC team and with other key stakeholders. Support the SSC Manager to develop the team’s competencies and capability to provide integrated asset management and ensure specific customer objectives are achieved Collect, analyse and interpret metrics for the SSC group and effectively communicate and report performance to key stakeholders Strong customer service and communication skills Develop, interpret, execute and recommend modifications to organisation policies and support the SSC Manager in the implementation of Functional Area specific policies Effectively manage human and financial resources to ensure SSC service delivery standards, budget, performance and schedules are achieved Ensure compliance with all site environmental health and safety requirements Any other reasonable duties as required Minimum Requirements Undergraduate Degree Field: Asset Management, Planning and Scheduling or another relevant field; or equivalent years' experience 5 years’ experience managing projects of similar size, scope and complexity 2 consecutive years’ of supervisory experience in support centre and/or asset management field Knowledge of and ability to apply process improvement models Providing high quality customer service and managing help desk and work order management systems Must be a US citizen and possess or be able to obtain a TS SCI with poly or an Australian citizen and possess or be able to obtain a TSPV Preferred Qualifications Certificate IV in Workplace Training and Assessment Certificate IV in Project Management or PMP Proven experience delivering multiple, successful project outcomes, on time and within budget Proven experience of a high level of proficiency with SAP (or other like enterprise software) and Microsoft Office Suite.