Customer Operations Specialist

¿Alguna vez has pensado en lo insostenible que es nuestra forma de consumir energía? ¿Consideras que el acceso a la energía debería ser un derecho y no un privilegio? Somos especialistas mundiales en gestión y automatización de la energía, y trabajamos todos los días para encontrar formas más sostenibles, eficientes y seguras de gestionar el consumo de energía. Creamos tecnologías conectadas que remodelan industrias, transforman ciudades y enriquecen vidas. Ayúdanos a ofrecer soluciones que garanticen que Life Is On esté en todas partes, para todos y en todo momento. https://youtu.be/NlLJMv1Y7Hk Buscamos personas con pasión por el éxito. Mira lo que nuestros empleados dicen sobre cómo es trabajar para Schneider Electric: https://youtu.be/6D2Av1uUrzY. ¡Únete a nosotros y sé parte de la revolución energética! The Customer Operations Specialist works closely with external customers within the Solar commercial, industrial and residential market, as well as with internal departments to process, expedite and monitor purchase orders, customer inquiries, and support requests, with the main goal of converting orders into sales, in compliance with internal processes. In order to achieve this, the person at this position should take full ownership of the process from the reception of a purchase order from a client to its final delivery. This role requires a good understanding of international logistics (incoterms, multimodal transport), familiarity with ERPs, and being able to manage the different stakeholders in the process like clients, freight forwarders, customs and internally supply chain and sales managers. Most importantly, this position requires very good ability to manage priorities, good customer relationship skills (verbal and writing), and proactive behavior. Reporting to the Global Logistics Leader, you will be responsible for the following tasks and duties: Responsible for end to end order management activities for the transactional solar business, including : · Customer account creation · Validation of POs in coordination with sales, finance and operations · Coordination with customers for release and shipment of orders · Coordination of shipments from the warehouses with the local 3PL (logistics, export documentation and customs) · Managing 3PL invoices and payment for warehousing and transport · Monitoring EDI between our ERP ( Oracle - Netsuite) and our 3PL’s ERP, bringing corrective actions if necessary · Supporting sales and supply chain on SIOP when required (planning, forecasts) · Invoicing orders and monitoring their payment status · Ensuring on time delivery, on time invoicing and on time payment · Day to day coordination with the local 3PL, monitoring inbound, outbound, inventories · Updating weekly and monthly KPIs as required by business (sales dashboard, invoicing, payment, distributor inventories etc.) · Communicating, interacting and collaborating with other functions (Sales, Credit/Finance, Supply Chain, CCC etc.) to expedite the resolution of requests and/or escalations. · Consistently enhance customer experience through the highest level of service · Coordination of RMAs - warranty replacement and return of goods Qualifications/Experience: · Post-secondary education · Good functional knowledge using databases, software support tools and Microsoft Office suite · Experience with Oracle, Netsuite, is a plus · Fluent in English and Spanish, French is a plus · Ability to work independently and as part of a team, and to be proactive with a strong attention to detail. · Must have an internal drive for customer service; provide an elevated level of service for internal and external customers and excellent written/oral communication skills · Possess above average analytical skills, comprehension and problem solving skills · Possess good people skills, strong interpersonal and cross-functional skills since candidate will often require coordinating with people working in other disciplines over which there is no direct authority · Experience in providing high quality administrative support and the ability to multi-task · A proven track record in order management or customer service · Good experience in logistics, trade compliance and working with 3PL is highly preferred · A minimum of 3-5 years of experience in order management or project support experience. · Project management or process implementation experience is considered an asset Temporary contract: 6 months En Schneider Electric, queremos que nuestros empleados reflejen la diversidad de las comunidades en las que operamos. Damos la bienvenida a las personas tal como son, creando una cultura inclusiva donde todas las formas de diversidad se ven como un valor real para la empresa. Abrazamos una cultura de alto rendimiento siendo directos, abiertos, apasionados, efectivos y retadores. What's in it for me? (add additional benefits specific to job here) Who will you report to? Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.