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<div class="mds-edited-text mds-font-body-copy-bulk"><p><b>Support Worker - Housing and Homelessness (Sanctuary Emergency Accommodation)</b></p><p>Contract: Permanent - Full and part time opportunities available</p><p>Full time (40 hours per week)</p><p>Part time (Friday late 2pm-10pm, Saturday day 9am-5pm, Sunday late 2pm-10pm</p><p>Location: Watford</p><p>Salary: &pound;20,067 per annum (&pound;12,040 part time)</p><p>Holiday: 33 days&rsquo; holiday whole year and full-time equivalent, including Bank Holidays, pro rata to the hours worked</p><p><b>About our client</b></p><p>Our client was founded in 1990 by two self-styled &lsquo;ordinary house-wives&rsquo;, who saw the many people sleeping rough around St Mary&rsquo;s Church in the centre of Watford and felt moved to act.</p><p>Their provision begins with their intervention services which build relationships and offer support to people who are street homeless, including an active street outreach service and drop-in services; their recovery services currently include COVID-secure recovery accommodation for up to 46 people, and their two prevention services are a tenancy sustainment team and a fledgling affordable housing scheme for those recovering from homelessness, consisting of two houses with rooms available to rent at rates affordable to those our client serve.</p><p>Although our client has grown, their heart has not changed. They are still very much a local charity dependent on the community for volunteers and financial support.</p><p><b>About the role</b><br /> Their Emergency Accommodation offers short-term accommodation (25 bedrooms), as well as support, meals and laundry facilities.</p><p>Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.</p><p>They are looking for a person who has a desire to help people who are currently experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer or through your own lived experience.</p><p>You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as people not just as &lsquo;rough sleepers&rsquo; or &lsquo;service users&rsquo;. You will be self-aware, compassionate, non-judgemental and have a strong degree of emotional intelligence. You will be motivated, great at talking to people, organised and willing to learn. You will be able to respond flexibly, confidently and professionally to any challenges that may arise.</p><p><b>Key responsibilities</b></p><p><b>Operational</b></p><p><ul><li>To provide face to face contact with service users and maintain the ethos and standards of the organisation in a professional manner</li><li>To get alongside and build relationships with and among service users in order to advise, support, and encourage as appropriate</li><li>To complete inductions and housing benefit for new service users</li><li>To assist in the general running of the Sanctuary, including reception duties, answering the phone, ensuring the security of the building and occasional cleaning duties</li><li>To complete Risk and Needs assessments and set and agree support plans with new service users</li><li>To have a caseload of individual service users to key work and review agreed Personal Support and housing Plans</li><li>To advise and make appropriate referrals in regards to support and move on accommodation</li><li>To develop relationships and work closely with external agencies and Outreach Plus for ongoing support of service users</li></ul></p><p><b>Additional</b></p><p><ul><li>Maintain a state of awareness of the wellbeing and welfare of Sanctuary service users, enabling difficult and potentially confrontational situations to be averted, or quickly resolved</li><li>Ensure that Sanctuary rules are adhered to</li><li>Ensure daily and weekly tasks are carried out as specified and additional cleaning tasks as required</li><li>Issue warnings/exclusions when necessary and inform management</li><li>Administer drug and alcohol tests as necessary</li><li>Collect and accurately record Service Charge contributions and the receipt/issue of resident&rsquo;s money</li><li>Use Petty Cash to purchase any items required and complete necessary paper work</li><li>To induct and supervise volunteers and service users in cooking evening meals and cooking the meal in the absence of volunteers</li><li>Deal with enquiries and referrals to our 0300 help-line</li><li>Complete service users Housing Benefit and induction forms</li><li>Maintain records and statistics as required</li><li>Administer First Aid if necessary (training will be provided)</li><li>Ensure that Health and Safety, Food Hygiene and Fire Regulations are met, carrying out and recording relevant paperwork as specified</li><li>Liaise with other Services and outside agencies on behalf of individual residents</li><li>Attend regular supervision, team and key working caseload meetings</li><li>Undertake any other relevant duties as required</li></ul></p><p><b>Person specification</b></p><p><b>Qualities</b><br /> Innovative, seeking out solutions<br /> Commitment to personal and professional development including training<br /> Commitment to promoting independence and personal responsibility<br /> Responsible and reliable<br /> Highly motivated and enthusiastic<br /> Flexible and responsive to change<br /> Accepts responsibility and accountability<br /> Commitment to equality, diversity and inclusion</p><p><b>Skills</b><br /> Conduct risk/needs assessments, support planning and risk management plans<br /> Work effectively unsupervised and as part of a team<br /> Work professionally alongside staff and service users<br /> Able to cope with the emotional demands of the role<br /> Communicate clearly and effectively to inform, influence and promote, orally and in writing<br /> Work within a person-centred approach<br /> Prioritise, organise and manage workload to meet deadlines<br /> Empower and motivate clients to make positive decisions<br /> Manage complex and difficult situations to a positive outcome<br /> Offer help and support to colleagues, service users and volunteers in a non-judgemental and unconditional manner</p><p><b>Knowledge</b><br /> IT confident and competent (Microsoft Word, Outlook, Excel and Internet Explorer)<br /> Strong understanding of professional boundaries<br /> Working knowledge of GDPR/Data Protection and how it applies to the role</p><p><b>Other</b><br /> Commitment to the values and ethos of the charity<br /> Ability to work outside of normal working hours on occasion<br /> Able to work flexibly in response to changing organisational needs</p><p>If this Support Worker opportunity is of interest, click apply now and you will be redirected through to our jobs page to complete your application.</p>