Customer Management Senior Associate job with PWC | 7990461 <meta property="og:site_name" content="

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<div class="mds-edited-text mds-font-body-copy-bulk"><p>Our Operate business helps organisations transform and run complex operational processes.Harnessing the power of technology and data to drive performance, Operate brings together innovative minds with a distinctive mix of subject matter knowledge and operational skills to deliver results that make the difference. </p><p></p><p>We work with some of the most recognisable organisations worldwide in delivering large scale operational programmes and managed solutions. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow&
39;s skills to drive success for our clients today. </p><p></p><p><b>Customer Management</b></p><p>A career in our Customer Management practice will provide you with the opportunity to work within a dynamic and committed team which is focused on helping our clients provide positive and consistent outcomes for their customers. And where issues are identified, you will, as an Associate on the team, be supported in addressing these in a proactive, cost-effective and solution-focused way.</p><p> </p><p>Our highly skilled team of associates, quality checkers and team leaders work ‘as one’ to help our clients with customer groups who, at some point, may have been disadvantaged. Where issues have been identified that impact upon customers, our teams help to address these in a compliant, pragmatic, and sensitive manner.</p><p> </p><p><b>Skills and Experience</b></p><p>We&
39;re looking for highly-motivated individuals with experience of providing support to customers in relation to their queries, concerns, and / or claims and complaints. You will be responsible for ensuring the right result for the customer and the client, whilst delivering the highest standard of service at all times.  You will be a true ‘people person’. </p><p></p><p>You will also be able to demonstrate the following: </p><ul><li><p>Experience gained in any of the following sectors or industries: Utilities, Financial Services, Health trust administration (including GPs surgeries), Civil Service or other related sectors / industries. </p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>Ability to respond to the individual needs of each customer, identify and clearly understand their requirements and resolve issues efficiently by liaising with your team and / or other teams / individuals as required</p></li><li><p>A high level of emotional intelligence with an ability to conduct sensitive conversations with empathy, understanding the customer’s key area(s) of concern.</p></li><li><p>Ability to understand and accurately apply client policies and procedures.</p></li><li><p>Ensure information and customer interactions are accurately documented and recorded in line with policy guidance.</p></li><li><p>Ability to appropriately receive and quickly act upon feedback provided by Team Leader and / or Quality Checker.</p></li><li><p>Ensure workflow tools and client systems are updated accurately.</p></li><li><p>Meet key productivity targets whilst maintaining high quality standards.</p></li></ul><p></p><br /><p><strong>Not the role for you?</strong><br />Did you know PwC offer <a href="http://pwctrk.co.uk/tp/rj6_YRe1p-J.K" rel="no-follow">flexible contract</a> arrangements as well as <a href="http://pwctrk.co.uk/tp/rj6_uo6An.J.K" rel="no-follow">contingent work</a> (ie temporary or day rate contracting)?<br /><br /><strong>The skills we look for in future employees</strong><br />All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, &lsquo;The PwC Professional&rsquo; and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.</p>Learn more here: <a href="https://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">www.pwc.com/uk/careers/experienced/apply</a><br /><br /><p><strong>The Deal</strong><br />We want all of our people to feel empowered to be the best that they can be, which is why we have &lsquo;The Deal&rsquo;.</p><p>Find out more about our firmwide Employee Value Proposition: <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">https://www.pwc.co.uk/careers/about-us/the-new-deal.html</a><br /><br /><strong>Diversity</strong><br />Valuing Difference. Driving Inclusion.</p><p>We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.</p><p><a href="https://www.pwc.com/uk/diversity" rel="no-follow">www.pwc.com/uk/diversity</a></p><img src="https://www.applytracking.com/tp/rj6-oN6ke.J_K" rel="no-follow" />