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<div class="mds-edited-text mds-font-body-copy-bulk"><p>Guardian Media Group (GMG) is a leading global media organisation, the publisher of the Guardian, which celebrated&nbsp;its 200th anniversary in 2021, the Observer and theGuardian.com, which attracts over 200 million global unique browsers each month. We are renowned for our ground breaking independent journalism and our award-winning digital products.</p>
<p>That is where you come in.</p>
<p>We are looking for a <strong>Practice Lead for Service Design &amp; Research</strong> to join our award-winning creative team.&nbsp;</p>
<p><strong>About the Role</strong></p>
<p>In this role, you will report to the Director of Product Design. You will directly manage a team of service designers and UX researchers and be responsible for creating an environment that enables them to do their best work.</p>
<p>You will champion the voice of our customers and the role the Guardian plays in their lives. It will be your responsibility to prioritise with stakeholders where and how qualitative research takes place so that it makes the most impact on our digital products, (both current and future). You will inspire the wider organisation to obsess over our customers’ needs and enter a continuous feedback loop with our audience.</p>
<p><strong>About You</strong></p>
<ul>
<li>Have several years of experience as a practitioner in Service Design and Research.&nbsp;</li>
<li>Be an expert and champion of human-centred design</li>
<li>Have extensive experience leading research projects that include interpretation and synthesis of quantitative research, qualitative research, ethnographic studies, co-creation groups and product testing</li>
<li>Be confident leading teams through a product and service design process that includes research, persona creation, customer value propositions, business modelling, challenging assumptions, service design blueprinting and running experiments to learn at pace</li>
<li>Have examples of frameworks that you have created and applied in the process of Service Design</li>
</ul>
<p>You can see the full job description <a href="https://gnm.learn.taleo.net/files/word/Practice_Lead_for_Service_Design___Research_JD.docx" rel="no-follow">here</a></p>
<p><strong>What we offer</strong></p>
<ul>
<li>Flexible working (see below for details)</li>
<li>Generous pension scheme; if you contribute 5% then the Guardian will contribute 8-12% (depending on your age)</li>
<li>Mental and Physical Health insurance and dental scheme</li>
<li>26 days annual leave and the option to purchase an extra 5 days</li>
<li>Up to 18 weeks of parental leave at full pay</li>
<li>Multi-faith prayer room</li>
<li>Cycle to work scheme and subsidised gym membership</li>
<li>Paid volunteering days</li>
<li>Annual season ticket loan</li>
</ul>
<p><u><strong>More about flexible working</strong></u></p>
<p>We encourage flexible working to better balance the needs of the company and employees as their circumstances change over time, and in order to attract and retain a diverse team. No two situations are identical, so please discuss with us at or before offer stage. In order to help applicants, here are some broad guidelines of the level of flexibility we are able to give for remote working. With the current pandemic situation almost everyone is currently working from home all the time, but this is a temporary situation and we are currently not forecasting to have people remote working all their time in the medium term, once the situation will enable people to commute and work safely from the office.</p>
<p>If you are a full time employee and wish to work at home, expect to be required to work in the office while you get up to speed, and then at least 60% time in the office after that in order to maintain a relationship with the wider team. In the long term it may be possible to go as low as 1 day a week.</p>
<p>We welcome applicants with diverse backgrounds, different lived experiences and different perspectives. A diverse team means we can better reflect and engage our global audience. We believe in hiring the best people from the widest pool, and also in including them, fostering a culture where people’s voices can be heard and our employees look forward to coming to work.</p>
<p><u><strong>Application instructions:</strong></u></p>
<p>However you identify, and whatever background you bring with you, we welcome you to apply for this role. If there are any adjustments that would help improve your experience at the Guardian please do let us know.</p>
<p>&nbsp;</p>
<p>Please upload your CV, portfolio and covering letter. You should also highlight the extent to which your skills/experience meets the requirements of the role and your motivation behind applying.</p>
<p>&nbsp;</p>
<p>To apply for this position you must already have the right to work in the UK.</p>
<p>&nbsp;</p>
<p><strong>The closing date for applications is the 27th February 2022.</strong></p>
<p>&nbsp;</p>
<p><u><strong>About Us</strong></u></p>
<p>&nbsp;</p>
<p><strong>We value and respect all differences in all people (seen and unseen) at the Guardian. We aspire to inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. The Guardian actively encourages applications from BAME candidates.</strong></p>
<p>&nbsp;</p>
<p><strong>At The Guardian, many of our staff work flexibly and we will consider all requests for flexible working arrangements.</strong><br />
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