General Clerk

Summary The General Clerk is responsible for providing general clerical and customer service for issuance of Common Access Cards (CAC) to eligible personnel, secretarial, travel claim liquidation processing, and transportation programmatic support to Personnel Support Detachments in Japan. Responsibilities Verify the identity of CAC recipients and add, update, retrieve, display, transmit, and store data on DoD sponsored individuals in the database after verifying the official documentation. Provide after-hours support to accommodate surges in CAC issuance requests. Provide basic secretarial support, including typing, filing, reproducing, and disseminating correspondence according to local office procedures. Receive incoming travel claims and review original orders and modifications of orders, for signatures and correct line of accounting data, ensure forms have proper signatures, and are completed correctly. Receive passenger reservation requests (PRR)/travel requests and review all submitted travel request documents for accuracy and completeness. Provide courteous customer service and guidance to travelers. Advise customers on topics, like baggage allowances and restrictions, special regulations, and shipment of pets, etc. Ensure all records are accurately entered and maintained according to IAW office procedures, all privacy act data, and other official-use information are always protected from unauthorized disclosure. Complete annual company and customer training requirements. Record labor hours daily. Other duties as assigned Qualifications High school diploma or GED required. 1+ year experience in providing secretarial/administrative support services. Human Resource (HR) background in any of the following disciplines: Military Pay, Military Personnel, Travel Claims, Navy Transportation, or Office Administration. Substitutions for HR background can be from similar experience gained in any of the private sector or other federal agency. Background check required. The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities Ability to obtain a secret clearance. Working knowledge of Microsoft Office Suite, (i.e., Word, Excel, Power Point). Ability to communicate effectively orally and in writing, to interact with others and to explain complex actions regarding a military member’s entitlements, allowances, or collections. Working knowledge of commonly used military terminology to be used within office settings to prepare material correctly. Ability to make appropriate use of grammar, spelling, capitalization, and punctuation in all office correspondences and work products. Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems, to perform a substantial range of office automation support.
Chenega Analytic Business Solutions, LLC