Customer Service Representative- English Speaker (fixed term)

Come and join our Order Management team and delight our customers by understanding their challenges and delivering real solutions, proactively. As an Order Management Specialist you will be responsible for a full-scale order management process, provide commercial support such as price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. You will make a difference by: Providing proactive consultation and commercial support to internal and external customers for orders via e-mail and phone Proactively communicating with in-country sales team and local functions Managing orders which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims Handling complaints, arranging product substitutions and returns, initiation of billing, and internal and external correspondence Tracking, maintaining and documenting general and specific customer conditions Defining and ensuring efficient processes in the ERP and Order Management systems Supporting commercial projects Qualifications Your experience matters: Excellent English skills 1-3 years of professional experience in Customer Service/Order Management/Sales Support/Logistics/Supply Chain Knowledge of Order Management systems and processes (SAP is an advantage) Basic command of MS Outlook, Excel Continuous learning skills Proactive attitude for process improvement Improved time management and prioritization skills Bachelor’s degree is an advantage Experience with Business-to-business customers is preferred Excellent interpersonal skills and professional customer-orientation You matter: We make work exciting, engaging and meaningful for you We ensure health, wellness, safety and work-life balance for you We invest in you for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We offer career advancement opportunities for you We value diversity, join our passionate team Candidate applying to the vacancy will be subject of ability testing as part of the recruitment process.
LI-DM1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: No