Service Quality Lead

HCM Job Title: Manager Project UPP<br> Posting Job Title: Service Quality Lead<br> Location: Corporate<br> FLSA Code: Exempt<br> Brief Description:<br> The Service Quality Lead will be responsible for providing direct support to field-based Operations over multiple Regions. The Service Quality Lead will help plan, facilitate, and sustain process improvement initiatives within Universal. The role will require some travel to conduct audits and lead implementations.<br> This position works under the direction of the Manager, Service Quality.<br> Detailed Description:<br> • Identify problems within a process and formulate solutions that eliminate waste and reduce cost<br> • Lead and/or Facilitate Kaizen events, Lean/Six Sigma initiatives, and process improvements to drive short-term and long-term business improvements<br> • Leverage Universal best practices across multiple frac spreads to provide consistent operational performance<br> • Conduct on-site audits on Maintenance and Operations processes and procedures to drive compliance and uniformity<br> • Conduct discovery and value-stream mapping (VSM) events on Maintenance/Operations pinpointing and alleviating bottlenecks in workflow<br> • Develop data analytic tools to monitor frac spread performance and drive toward the Company's performance goals.<br> • Mentor field Operations personnel on basic Lean practices and methodologies<br> • Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all interactions<br> • Adhere to the Company's Code of Business Conduct and Ethics<br> • Perform other related duties as assigned<br> Job Requirements:<br> • Strong written and oral communication skills with demonstrated ability to conduct effective presentations and written report preparation<br> • Ability to work with minimal supervision in a fast-paced environment, independently or as part of a team<br> • Skilled in Microsoft (MS) Office and working knowledge of MS Excel, PowerPoint, and Word<br> • Ability to work under time-sensitive deadlines while maintaining a calm and professional demeanor when adversity and multiple initiatives/priorities are encountered<br> • Ability to demonstrate operational business and leadership skills<br> • Strong ability to lead teams in group discussions, problem solving and conflict resolution<br> • Ability to safely navigate work sites with occasional walking, climbing, standing, stepping, etc., during normal operating conditions (day/night, outdoor hot/cold weather) and while utilizing designated personal protective equipment (PPE)<br> Service Delivery Lead Version 1, 9/10/2021<br> • Ability to travel as needed to other offices and work sites, occasionally requiring extended travel to remote locations and/or overnight stay(s) outside normal office area<br> Demonstrated ability in the following leadership competencies:<br> • Builds and Maintains Effective Relationships<br> • Develops Self and Others<br> • Builds Effective Teams<br> • Courageous Leadership<br> • Managing Vision and Purpose<br> • Business Acumen<br> • Drive for Results<br> • Customer focus<br> • Decision Quality<br> Minimum Qualifications:<br> • Bachelor's Degree with 5+ years' experience in the oil & field industry, with fracing, Service Quality, and/or Continuous Improvement (CI); OR Certificate of Completion from an accredited technical school or High school diploma or GED certificate with 10+ years' experience in the oil & field industry, with fracing, Service Quality, and/or Continuous Improvement (CI)<br> • Must have and maintain valid state-issued driver's license, be eligible to drive a Company vehicle and meet the requirements of the Company's vehicle program, policy and/or guidelines<br> Preferred Qualifications:<br> • Bachelor's Degree in Engineering<br> • Experience with Data Analytic software (i.e., Spotfire, Power BI, Tableau)<br> • Lean/Six Sigma certified<br> • Experience in a Maintenance or Supply Chain position<br> Additional Details:<br> The Service Delivery Lead must work with an emphasis on individual safety and safety for others, including coworkers and third parties. This position will split time between an office environment and working in a warehouse or field setting, which may require working outdoors for long periods of time in all types of weather conditions typical of the area where the job is located, including dust, humidity, sleet, snow, rain, mud, cold, heat, wind, and other inclement weather. Working conditions for this position may involve exposure to varying outdoor conditions, including environmental chemicals, gases, noise, dampness, fumes, radiation, and heights.<br /><br />With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.