Product Migration Associate

S&P Global Market Intelligence The Role: Product Migration Associate Grade: 9-11 The Location: Sydney The Team: Rolling up into product management, this team is uniquely positioned at the intersection of product, the commercial organization, and our clients, to help execute the strategic vision of our next generation Capital IQ Pro desktop. You are responsible for a successful customer journey to CIQ Pro and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role will focus on migration You will also work closely with counterparts in product management to synthesize and prioritize APAC customer feedback that will help shape our desktop product roadmap. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Global Market Intelligence. You will deliver expertise in the desktop product and client persona workflows, and provide an interactive channel to engage in product feedback. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth. What’s in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career as a Product Migration Associate by growing within your role in a leadership capacity or, building on your product and client relationship experience, potentially transition towards a product-focused or commercial role. Responsibilities: MIGRATION focus Ensure smooth transition for CapIQ clients migrating to the CapIQ Pro platform Encourage clients to fully adopt the CapIQ Pro platform Engage with internal stakeholders to support clients for successful migration Remove any barriers to ensure timely migration – meet or exceed project plan timelines Work together with the account team to project manage the transition plan Keep all stakeholders informed of status and appropriately escalate any concerns/issues Execute migration strategies set by the Account Directors Join high-touch client meetings with Account Teams to help position Capital IQ Pro, discuss value-add and promote adoption Drive CIQ Pro positioning/talking points to relay a cohesive and structured migration journey to the client Refine practices in accordance with client feedback, with an emphasis on executing a seamless customer transition to the Capital IQ Platform Create a planned and timely approach that accommodates the workflow(s) being addressed within a segment/account. Coordinate approach with enhancements from future product releases Engage with ADs/RMs/RM Managers to define migration strategy at book and account level, and map out high-level migration plan for region/segment to achieve migration targets Partner with Commercial, Account Teams, and Customer Success to ensure all account migrations are equipped for success Work with migration-focused counterparts (e.g. SmartMove Committee, CMA Team, etc.) to develop and drive the overall migration strategy for the region ADOPTION/USEAGE Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function and gather client feedback to support product enhancements Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Champion enhancement requests from clients and work with APAC product partners to prioritize feedback, as a launching point for internal escalations and new product initiatives Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems Basic Qualifications: Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Problem solving skills to bridge our product solutions to client persona workflows and requirements Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Preferred Qualifications: 1-3 years’ work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous Strong knowledge of Capital IQ, Capital IQ Pro Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Ideally experienced in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations About Company Statement: S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. EEO Statement: S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
LI-CC2 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 268069 Posted On: 2022-01-21 Location: Sydney, New South Wales, Australia