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<div class="mds-edited-text mds-font-body-copy-bulk">PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resources and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges. Our client portfolio spans across multiple industries and we work closely with some of the biggest brands globally.<p></p><p><b><b>About the role</b></b></p><p></p><p>The Client Operations Analyst role will vary depending on your individual experience and skill set, and also by the nature of the individual projects you will work on.</p><p></p><p>Our capabilities stretch across a number of business pillars including Financial Crime, Business Operations, Compliance Testing, Customer Management, PMO Services and Legal Operations. We have c 3,000 people located in our purpose built, secure delivery centre in Belfast and across our regional offices in London, Manchester, Glasgow, Edinburgh and Cardiff; as well as on a range of client sites. </p><p></p><p></p><p><b>As Client Operations Analyst, responsibilities may include;</b></p><p></p><ul><li><p>Research, review and collation of a range of documents, reports and information.</p></li><li><p>Carry out compliance checks on client documentation and systems.</p></li><li><p>Monitor a range of financial transactions and evidence findings.</p></li><li><p>Regulatory remediation and quality compliance testing.</p></li><li><p>Data input of key information into spreadsheets and proprietary systems.</p></li><li><p>Contract and document review to identify key facts, anomalies, etc.</p></li><li><p>Complaint handling and customer management.</p></li><li><p>Providing governance and standardisation support for programmes across PwC core lines of service and for our global clients. </p></li><li><p>Support delivery of regulatory change programmes.</p></li></ul><p></p><p></p><p><b><b>Skills and experience</b></b></p><p></p><ul><li><p>A Level or equivalent qualifications and GCSE Maths and English (grade C or above).</p></li><li><p>Previous experience in some of the following types of roles; administration, research and analysis, business or operations support and/or client or customer management.  </p></li><li><p>Ability to apply a logical and analytical approach to work.</p></li><li><p>Ability to efficiently manage time, prioritise tasks and work under tight deadlines.</p></li><li><p>Self-starters and motivated to succeed.</p></li><li><p>Excellent communicators both verbal and written.</p></li><li><p>Able to demonstrate an aptitude for learning new systems and IT applications.</p></li></ul><p><b><b>What is in it for you?</b></b></p><p>As we’re responsive to client demands, your role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. You’ll therefore be included on our specific training framework, tailored to match your skills, needs and career aspirations. Fully funded by us, you’ll complete externally accredited qualifications that will benefit you in the role you are working in. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships and leadership skills.</p><p></p><p><b>In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment</b></p><ul><li><p>Our dedicated internal Careers Service.</p></li><li><p>Competitive salary plus a potential discretionary bonus (performance related)</p></li><li><p>25 days standard holiday pro rata, with options to increase this through your benefits package</p></li><li><p>A flexible benefits scheme that can be tailored to suit your (and your family’s) needs. Provision of a group pension plan with additional funding provided by PwC</p></li></ul><p></p><p></p><br /><p><strong>Not the role for you?</strong><br />Did you know PwC offer <a href="http://pwctrk.co.uk/tp/rj6_YRe1p-J.K" rel="no-follow">flexible contract</a> arrangements as well as <a href="http://pwctrk.co.uk/tp/rj6_uo6An.J.K" rel="no-follow">contingent work</a> (ie temporary or day rate contracting)?<br /><br /><strong>The skills we look for in future employees</strong><br />All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, &lsquo;The PwC Professional&rsquo; and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.</p>Learn more here: <a href="https://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">www.pwc.com/uk/careers/experienced/apply</a><br /><br /><p><strong>The Deal</strong><br />We want all of our people to feel empowered to be the best that they can be, which is why we have &lsquo;The Deal&rsquo;.</p><p>Find out more about our firmwide Employee Value Proposition: <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">https://www.pwc.co.uk/careers/about-us/the-new-deal.html</a><br /><br /><strong>Diversity</strong><br />Valuing Difference. Driving Inclusion.</p><p>We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.</p><p><a href="https://www.pwc.com/uk/diversity" rel="no-follow">www.pwc.com/uk/diversity</a></p><img src="https://www.applytracking.com/tp/rj6.j2BPX-J.K" rel="no-follow" />