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<div class="mds-edited-text mds-font-body-copy-bulk"><p><strong>Job title: Service Desk Manager</strong></p>
<p><strong>Region: London or Home based</strong></p>
<p><strong>Directorate</strong>: <strong>Information Management & Technology (IM&T)</strong></p>
<p><strong>Contract:</strong> <strong>Permanent, Full time, 35 hours per week</strong></p>
<p><strong>Salary: £34,000 - £36,000 per annum plus £4,452 London Weighting if applicable</strong></p>
<p><strong>About The Royal British Legion</strong></p>
<p><strong>Careers in Data and Technology</strong></p>
<p>Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.</p>
<p>It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.</p>
<p>Joining our Data and Technology team would make you a crucial part of our IM&T directorate. Here you’d ensure RBL operates in the most effective way and delivers the best service to the people who need it.</p>
<p>We want our Data and Technology teams to be able to problem solve, innovate, build and work with our organisational directorates to deliver change programmes. That’s why we’ve invested in the delivery of smart and flexible working and ensured all our systems are cloud-based and secure.</p>
<p>It’s an exciting time to join our growing in-house team. And, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.</p>
<p><strong>The Role</strong></p>
<p>The IM&T department is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s ongoing vision and strategy.</p>
<p>We are seeking a progressive and dynamic individual who will play a key role within IM&T managing the British Legion’s Service Desk and the technical team who support this. Providing first and second line support to 1600 staff based throughout the UK, the IT Service Desk strive to handle all requests and reported incidents consistently and efficiently with a complete focus on customer service. The successful candidate will be expected to deliver Operational Excellence ensuring agreed service and operational level agreements are exceeded.</p>
<p>This is a challenging role, with a strong focus on new technologies and the postholder will need to work in an agile way managing business as usual activities while contributing to the delivery of technical projects.</p>
<p>The successful candidate will have strong interpersonal skills to enable them to engage effectively with a range of audiences both technical and non-technical. The candidate will work closely with the Head of Service Delivery and the IT Operations Manager to continually seek ways and opportunities to improve the service provided to our staff.</p>
<p>This is an exciting role incorporating line management and technical development. There is plenty of scope for training and learning new technologies. The Service Desk Manager is responsible for managing seven service desk analysts based throughout the UK. There will be a requirement to travel to the various RBL locations on a frequent basis.</p>
<p>Please note that this role can be based at our London office, which is located at Haig House, 199 Borough High Street, London SE1 1AA, or can be homebased. London Weighting will be offered to candidates based at Haig House with an expectation to attend the London office regularly. Candidates taking up the role on a remote basis will not be eligible for London Weighting, however all work-related travel expenses will be paid.</p>
<p>As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.</p>
<p><strong>Diversity Statement</strong></p>
<p>We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.</p>
<p>It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.</p>
<p>It’s why we welcome applications from people with diverse backgrounds and experiences.</p>
<p><strong>How to Apply</strong></p>
<p>Please apply by clicking ‘apply online’.</p>
<p><strong>Closing date for this role is: </strong>Thursday 27^th January 2022</p>