Customer Success Manager

Our Field Service business provides an extensive portfolio of services operating in; mining, hospitals, utilities, data centre and everything in-between. We enable owners, end users and custodians to minimize breakdowns, increase reliability, efficiency and safety while reducing costs and simplifying operations. As part of our ambition to support customers with their business outcomes and their digital transformation journey, a strong focus is put in the development of our digital services offerings. The key outcome of this critical position will be to support strategic customers with their growth and digital journey. This will be achieved by the uncompromised delivery of customer expectations, and a positive experience throughout the entire journey complemented by leveraging the data captured by our EcoStruxure platform. Cutting to the chase, what will you be doing? Working closely with our customers, understanding their strategic objectives, values and constraints you will identify potential service expansion opportunities Effectively manage the post-sale to go-live experience, actively monitoring customer installed base and ensuring minimal to no disruption to their operations Own relationships with identified customers from small to large entreprises with strong focus in supporting Data centre providers Working closely with lead agents you will manage the on-demand transactional enquiries for critical power and cooling lifecycle services Ensure a timely and accurate communication and collaboration to all stakeholders So, why are you perfect for this role? Ideally you will have a technical tertiary qualification, but this is not essential, what is, is success in a customer success or senior strategic account management capacity You are a relationship builder; you love to build meaningful relationship with customers and colleagues You take pride in delivering on promises and you are passionate about digital and the opportunities it enables You have strong learning agility and can navigate the complexities of a large matrix organization Knowledge of Schneider portfolio and or Services business would be highly advantageous You are able to build effective strategic relationships, to influence and negotiate at all levels Your excellent communication skills and proficiency with MS Office suite Let us learn about you! Apply today.
LI-KD1 Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.