Senior Supervisor, Quality Assurance

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: Requires broad technical expertise and company/industry knowledge. Accountable for functional, operational, and/or program management. Achieves goals through the work of others. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Sets team priorities to ensure timely completion. Coordinates work activities with other supervisors. Makes decisions based on policies, procedures, and business plans. Receives guidance from manager. May not perform the work supervised. Functional Knowledge Understands and applies concepts in the field of expertise. Has basic knowledge of other disciplines. Business Expertise Understands how to improve efficiency across related teams. Impact Impacts the quality and effectiveness of the team and its contribution to the subfunction. Leadership Sets priorities for and mentors employees to meet daily deadlines. Problem Solving Resolves typical technical and operational problems. Interpersonal Skills Uses tact to exchange information and handle sensitive issues. Responsibility Statements Evaluates the performance of the team. Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team. Identifies future learning education opportunities. Assists in transitions. Prepares baseline performance parameters at onshore locations. Creates a road map for quality improvement. Supports hiring needs. Performs other duties as assigned Complies with all policies and standards Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the