Order Management Specialist Global Export

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? Come and join our Global Export team and provide commercial support to our customers worldwide. Your key deliverables: Responsible interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA (incl. Brand Label Sales) and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair request, product changes or returns and ad-hoc invoicing related tasks. Resolves problems by applying established policies, procedures and tactics. Manage the export business Able to provide both in country and cross border support Acting as a point of reference for customers for all types of commercial requests: solve complex, high impact problems. Drive customer loyalty through increased productivity, improved value and through a high-performance culture. Qualifications Are you? Required: Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree Fluent English language knowledge, Czech/Slovakian knowledge is an advantage 3-5 years of professional experience in order and export management Confident user of SAP and MS Excel Proficient in creative problem solving, conflict resolution, and managing priorities. Strong analytical skills required to enter, document and manage orders and customer issues. Strong Customer Service Skills. Demonstrated ability to take ownership of an assignment and customer satisfaction. Adapting and driving change and process improvements. Then we want to hear about you! What Eaton offers: We make work exciting, engaging and meaningful for you We ensure health, wellness, safety and work-life balance for you We invest in you for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We offer career advancement opportunities for you We value diversity, join our passionate team We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Supply Chain / Logistics Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: No