Learning Administrator with English

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description As a Learning and Development Administrator you will perform the following tasks: Primary duties and responsibilities • Provides direct support to the Learning and Development Coordinator and Course Owner. • Answers routine enquiries regarding training courses and schedules within agreed SLA • Compiles data for analysis and reporting and may perform routine analyses • Updates processes/ work instruction/ job aids as required • Provides back-up as needed for all other team members as assigned • Usage of a defined delivery process and toolset to provide consistent service to customer • Adapts Conduent and standard processes to customer needs based upon defined course/ session scope • Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW) • Assists and supports program managers with additional relative tasks • General office administration and data entry duties • Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries • Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records • Routine helpdesk tasks - answers enquiries via email and/or telephone Specific Duties and Responsibilities • Database management / Training entry (end to end process: creation to evaluation) • Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports • Liaises with the course owners and sites • Organizes logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials • Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc) • Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates • Manages internal queries through LAS • Updates information in LAS, LMS and Excel spread-sheets • Cancels or moves employees’ training courses • Checks to see if an employee is suitable for the course that they want to attend • Emails confirmations to employees, managers and course owners • Payments & Invoicing • Reporting Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the