Þntal Clinical Specialist (Dentist or Orthodontist)

More about the role Join a team that is transforming smiles, changing lives. At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.   Ready to join us?  About this opportunity Responsible for handling inquiries, requests and/or issues from the business for company products/services as well as clinical communication with internal and external stakeholders. In this role, you will… Handles difficult customer situations and will take their issues/concerns/complaints to completion Provides ideas and suggestions to improve the overall business, improve customer experience and/or specific clinical treatments Responsible for providing assistance to the sales organization Provides input to research and development to improve existing products/ services and develop new ones Collaborates with other departments, such as Manufacturing, Marketing, Education, Sales, Customer Support Investigates product safety incidences and report this on CRM system. Also involved in clinical hotline, inbound and outbound calls with customers to provide support and educate customers Will be required to travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education) In this role, you’ll need… Bachelor’s degree in dentistry related discipline; or combination of education and equivalent work experience required Strong oral and written communication skills (presentations and correspondence, influencing skills) Efficient at managing competing demands including prioritization, responsiveness and keeping others informed Internet and social media savvy Skill in establishing priorities, and handling multiple projects simultaneously Solid problem solving ability and ability to manage details Appropriate sense of urgency Extensive sitting, phone and computer use Extended hours may be required willingness to travel as required Sound like a good fit? Great! Click the Apply button to let us know you are interested. Not the right fit? You can join our Talent Community to receive notifications of new job postings in your desired career area or can click on the