Coordinator I, Guest Relations

Responsibilities Resolve all customer inquiries, compliments and complaints by thoroughly researching and providing accurate and well written responses. Provide feedback to other departments regarding customer opinion. Compensation for given scenarios. Dedicated to meeting customers’ expectations and needs without adding costs and complexity to the company. Help customers self-serve with our FAQ’s to reduce future costs to Spirit. Obtain first-hand customer information and uss it to improve policies and procedures. Deep capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments). Qualifications Associates Degree required, Bachelors Degree preferred 1-2 Year Experience in Customer Service Must have excellent writing skills in the English and Spanish language with no grammar errors Ability to type a minimum of 40 words per minute Ability to work under pressure and reach fluctuating goals based on amount of incoming feedback Basic skills in Excel, Word, and PowerPoint *Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. * We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law. Overview At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet! Fly With A Winner: We are proud to be one of FORTUNE World’s Most Admired® Companies in 2021. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success. The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation. Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them. Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family Job Summary: The Guest Relations Coordinators key focus will be on preparing and communicating important information for all of our guest concerns all whilst providing exemplary customer service. The Guest Relations Coordinator conducts research, responds, and resolves all Guest inquiries, complaints, and compliments in a timely and thorough manner as well as educates Guests on company policies related to their specific travel needs.