Commercial Training Specialist

S&P Global Market Intelligence The Role: Commercial Training Specialist Grade (relevant for internal applicants only): 11 The Location: Hong Kong The Team: The Commercial Education Team’s mission is to enable our Commercial frontlines to hit their growth targets by providing relevant and engaging learning experiences, tightly aligned to MI’s Go To Market strategy. By providing blended learning approaches across a global onboarding program, a continuous learning path program and Product Release training, we help equip Commercial frontlines with the essential skills and knowledge to help them deliver an exceptional, differentiated customer experience and ensure long-term career success. Our people are subject matter experts in learning, with specialized product, role-based, and diagnostic expertise. In each program we design, we draw on our deep partnerships with Product Specialists, Commercial, and the Product organization to build and deliver best in class learning opportunities. We are a highly collaborative, creative & global team and we attract high performing candidates who are looking to sharpen their skill set and increase their exposure to the business, with the ultimate goal to improve sales and net renewal proficiency throughout the organization. About You: You are an accomplished commercial representative with a collaborative mindset and attention to detail. You have experience in either relationship management, sales, customer success or product specialism, with a real passion for coaching and developing people. You have been exposed to Diagnostic or Solutions selling techniques and have experience in building learning initiatives. What’s in it for you: As part of the Education team, you will be responsible for the creation, training, and coaching of both Desktop product knowledge and Commercial role-based skills to Market Intelligence’s frontline Commercial staff across the Asia-Pacific region (Sales, Relationship Management, etc.), creating best in class Commercial professionals. You will work with leadership and frontline staff in your region to identify knowledge, skills, and performance gaps within onboarder and tenured populations across all APAC locations. You will facilitate a standard set of product and roles-based skills courses that form part of Education’s established learning paths and ensure staff across APAC are attending. In addition to this, you will also be called upon to support periodic Commercial initiatives that require creating tailored sessions and programs. You will collaborate closely with Education Specialist Course Owners within Product and Role-Based Skills to ensure that you are applying the latest in product knowledge and role based best practice, as well as sharing your observations of role-based skills needs and content you have built bespoke. You will use the power of real-time analytics and insights on Einstein Analytics dashboards to track attendance and completion of these learning paths in your region and make recommendations to commercial leadership on focus areas. Training will either be in the form of: live or virtual classrooms individual coaching shadowing commercial in the field Responsibilities: Serve as point of contact within your region on product knowledge and role-based skills to Commercial leadership Maintain and advertise long term learning paths within training calendar, monitor enrollments, review program evaluations Facilitate product and role-based skills sessions in your region Coach/Mentor for commercial performance Curate and design bespoke role-based skills training Create and update online learning in local language when requested Track engagement of learning paths across the commercial teams within your region and report progress to your manager on a monthly basis What We’re Looking For: Bachelor’s degree required A minimum of 3 years work experience in the financial industry in a client facing or analytical role (commercial lending, investment banking, or investment management) or information services industry (same industry as S&P Global Market Intelligence) is preferred Strong ability to communicate with clients and others in a clear manner with strong presentation skills Entrepreneurial mindset; demonstrates drive, initiative, energy and sense of urgency Work effectively in a team-based environment as well as independently Excellent problem-solving skills and, analytical capabilities or Corporate Finance knowledge a plus Personal Qualities: Strong personal integrity, confident and positive manner, problem solver, adaptable, honest, trustworthy, ambitious & resilient Communication & Collaboration: Strong demonstration of teamwork, collaboration and camaraderie working with colleagues and internal senior stakeholders across different departments/divisions globally Fluent in business level English (verbal and written), knowledge of Chinese (Mandarin) or Japanese will be considered a plus Desire and flexibility to learn and grow in an ever-changing environment About Company Statement: S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
LI-CC2 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group) Job ID: 267962 Posted On: 2022-01-04 Location: Central, Hong Kong