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Guardian Media Group (GMG) is a leading global media organisation, the publisher of the Guardian, which celebrates its 200th anniversary in 2021, the Observer and theGuardian.com, which attracts over 200 million global unique browsers each month. We are renowned for our ground-breaking independent journalism and our award-winning digital products.</p>
We are now looking for a <strong>Customer Support Coordinator</strong> to ensure a smooth and professional service for all users of the Guardian Jobs Platform.</p>
This is an entry level position and technical training will be provided.</p>
<strong>About The Role</strong></p>
<ul><li>Customer and client support to both internal and external stakeholders to ensure all users have a smooth and professional experience</li>
<li>Manage complaints, suspected data incidents, listings that do not appear to comply with Equality legislation or meet Guardian Values</li>
<li>Managing Recruiter Accounts including Recruiter Profiles, Users, Web Services, processing amendments to listings &amp; any other support as necessary</li>
<li>Identify opportunities for improvement to User experience for Candidates, Recruiters and Internal stakeholders</li>
<li>Create and present Guardian Jobs response Insights internally to sales teams and managers to include within their sales pitches</li> </ul><strong>About You</strong></p>
<ul><li>Customer service experience (preferably via email or phone) beneficial</li>
<li>Excellent interpersonal skills</li>
<li>Numerate and comfortable working with numbers</li>
<li>Computer literate and able to quickly learn new systems</li>
<li>Proactive and able to work on own initiative</li> </ul>You can see the full job description <a href="https://gnm.learn.taleo.net/files/word/Customer_Support_Co_ordinator.boc.doc" rel="no-follow">here</a>.</p>
<strong>How to apply</strong></p>
To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.<br /> The closing date for applications is <strong>Monday, 10th January 2022</strong>.</p>
<strong>About Us</strong><br /> The Guardian offers a competitive benefits package including a generous pension, healthcare, dental insurance options, cycle to work scheme and 2 paid volunteering days per year. </p>
We have a strong commitment to  your learning,  development and wellbeing, with hundreds of different courses available - ranging from bite-sized e-learning courses, to on-site workshops and professional certifications.</p>
It’s the talent, energy and commitment our people bring to our business that make us who we are. Across our business we have some of the brightest and best people in media and beyond: award winning journalists, cutting edge commercial teams, industry leading digital talent and much, much more. </p>
We are a vibrant and diverse community with many events  groups and forums to get involved in. Our Kings Place offices overlook Regents Canal, with the newly-developed Coal Drops Yard, Granary Square and St Pancras Square shops, restaurants and pop-ups. </p>
<strong>We value and respect all differences (seen and unseen) in all people at the Guardian. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. The Guardian actively encourages applications from BAME candidates. </strong></p>
<strong>At The Guardian, many of our staff work flexibly and we will consider all requests for flexible working arrangements.</strong><br />  </p>
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