Patient Encounter Associate - Ruttenberg Cancer Center - Mount Sinai Hospital - Full Time Days

<br><b>Description</b><p>The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.</p><br><b>Responsibilities</b><p>1. Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.</p><p>2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.</p><p>3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.</p><p>4. Contacts patients at home to confirm scheduled and canceled appointments.</p><p><i>5. </i>Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing MSMCs self-pay policy for new patients, completing of <i>Medicare as Secondary Payer</i> questionnaire if appropriate, and having patient read and sign <i>NOPP.</i></p><p>6. Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.</p><p><i>7. </i>May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit. <i>Note: duties are mutually exclusive and may not be performed by the same employee.</i></p><p>8. Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.</p><p>9. Reviews status of waiting room on a regular basis and advises patients of wait times.</p><p>10. Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.</p><p>11. Reconciles daily patient schedule with encounters closed.</p><p>12. Works billing edit reports and reviews encounters which may require correction.</p><p>13. Scans documents into EPIC on a daily basis.</p><p>14. Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.</p><p>15. Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.</p><p>16. Other duties as assigned.</p><br><b>Qualifications</b><ul><li>HS/GED; Associates degree preferred</li><li>1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: experience in a medical office setting, utilizing a computer system for physician scheduling</li></ul><p> </p><p>Collective bargaining unit: SEIU 1199-MSH</p><p> </p><br><b>Employer Description</b><p class=