Scheduling Coordinator II-FPA Access Center

<br><b>Description</b><p>The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.</p><br><b>Responsibilities</b><p>1. Schedules patient FPA appointments and updates practice management system.</p>
<p>2. Collects patient demographics and insurance information and enters into practice management system.</p>
<p>3. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.</p>
<p>4. May schedule patients appointments for tests or consults.</p>
<p>5. May initiate reminder calls for next days appointments.</p>
<p>6. Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.</p>
<p>7. May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.</p>
<p>8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.</p>
<p>9. May participate and offer input into the Performance Appraisal process with the Supervisor.</p>
<p>10. Performs other related duties.</p><br><b>Qualifications</b><ul>
<li>High School diploma/GED</li>
<li>3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment</li>
</ul><br><b>Employer Description</b><p class=