Oncology Infusion Patient Encounter Associate - Chemo Suite - Mount Sinai West Full Time Days

<br><b>Description</b><p>The Offsite Oncology Infusion Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.</p><br><b>Responsibilities</b><p>1. Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system.</p>
<p>2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.</p>
<p>3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.</p>
<p>4. Contacts patients at home to confirm scheduled and canceled appointments.</p>
<p>5. Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing Hospitals self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign all relevant notifications.</p>
<p>6. Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.</p>
<p>7. May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit.</p>
<p>Note: duties are mutually exclusive and may not be performed by the same employee.</p>
<p>8. Distributes Metro Cards to patients upon determining eligibility via standard protocols and available electronic verification systems. Reconciles Metro Card allocation and distribution with management on a daily basis.</p>
<p>9. Checks out patients after visits completed, scheduling subsequent visits as requested by the clinical team and following departmental guidelines and standards.</p>
<p>10. Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.</p>
<p>11. Reviews status of waiting room on a regular basis and advises patients of wait times.</p>
<p>12. Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.</p>
<p>13. Reconciles daily patient schedule with encounters closed.</p>
<p>14. Works billing edit reports and reviews encounters which may require correction.</p>
<p>15. Scans documents into EPIC on a daily basis.</p>
<p>16. Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations.</p>
<p>17. Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.</p>
<p>18. Other duties as assigned.</p><br><b>Qualifications</b><p></p>
<ul>
<li>HS/GED; Associates degree preferred</li>
<li>1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: Experience in a medical office setting, utilizing a computer system for physician scheduling.</li>
</ul>
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<p>Collective bargaining unit: SEIU 1199-SLW-Ambulatory</p><p></p><p><b>Compensation Statement</b></p><p></p><p>The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.21 - $27.38 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p><p>SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), RAK - Chemotherapy Suite - WST, Mount Sinai West</p><br><b>Employer Description</b><p class=