Customer Program Manager

Overview OSI Electronics division is a diversified manufacturer of electronic devices and value-added manufacturing services. We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. We deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues. Overview of Role Responsible for several customer accounts, providing high level customer service. Facilitating quotations and answering customer questions and queries as they arise. Escalating any problematic issues via the necessary channels and ensuring overall customer account ownership is maintained and developed. Assisting the external business development team to attain new customers and onboarding new accounts into the business. Responsibilities Dealing with customer queries and relaying information in a timely manner, responding within a maximum of 24 hours Providing high level customer support, ensuring expectations are met and improved where possible. Account spend / development to agreed targets. Supporting with forecasting and budget setting. Ensuring customer satisfaction is delivered and surpassed. Assisting external sales team to develop and grow new accounts. Order input/processing, upon the date of receipt and acknowledging receipt of order within 24 hours. Quotation input, dissemination, collation, and analysis to agreed timelines. Liaising with other departments to ensure requirements are processed within the required timescales. Confident to escalate matters and have a ‘can do’ attitude. Problem Solving, recommending solutions or improvements where possible. Qualifications Customer service/Account management – proven experience. Knowledge of or previous experience working in the contract electronic manufacturing (PCB Assembly) and/or the electronic component industry Fast-paced office environment; requires significant use of telephone and computer programmes – Microsoft word, excel, outlook, ERP, etc. Domestic travel may be required - visiting customers, suppliers, etc. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.