Order Management Officer with English, Timisoara

Order Management Officer We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as OM Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. Job requirements: Manages Customer relationship through providing daily operational support; Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope; Keeps Customer informed of progress at all stages; Deals with and coordinates any order prioritization request with the Customer, to meet expectations; Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures; Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders); Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues; Ensures that Service Level Agreement is met at individual level; Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level; Independently handles, assists the customer to determine problems and provide resolutions on any customer issues & process general volumes smoothly; Accordingly stores documents (including preparation steps like printing and scanning); Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations; Provides continuous visibility of the orders / requests backlog situation to the Customer. Candidate’ profile: Advanced level of English; Basic domain knowledge (financial, supply chain and logistics); Independent MS Office user (especially Excel); Customer service oriented; Problem analysis and problem solving; Numerical competencies; Excellent communication skills; Strong planning capacity; Previous work experience, preferably in SAP (SD/MM module), Logistics, Supply chain, Order Management or Customer relations management is an advantage. Benefits for working with us: The chance to work for Top Employer 2024! Competitive salary with attractive set of social benefits: Private Pension Plan; Monthly Benefit budget; Medical insurance; Life insurance; Christmas bonus; Childbirth allowance; Relocation package for candidates willing to relocate; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects; Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms); Extra annual leave days depending on tenure within Wipro; BOOKSTER opportunities; Nice designed and central business office; Fruits, coffee and tea on the house + massage at the office; Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition; Employee Assistance program; Employee Referral Program with attractive incentive schemes The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.