Learning Operations Lead - Middle East, Europe, Africa

The Learning Operations Lead position plays a key role in the overall administration, performance and sustainability of several key business and financial processes which directly impact the success of the Industry Services Academy business. Instrumental to this position is serving as a liaison with a variety of customers and team members, both internal and external to ensure proper planning, delivery operations management and financial transactions processing. Key Responsibilities Financial Management: · Drive the financial process for services in scope, including (but not limited to) standard quotations, order booking, internal purchase requisitions, vendor payments and invoicing activities applying appropriate payment methods. · Utilize SAP and other financial tools to process, review and report transactions as needed. · Maintain a variety of periodic financial reports / journals to reconcile financial transactions and monitor business performance in support of functional goals. · Monitor and drive utilization of services team members and cost recovery as per commercial goals. · Support achievement of regional revenue and margin goals. Operations Management: · Maintain database of IACS trainers, associated trainers, vendors and service providers in the region and manage relationships, with the goal of ensuring service quality and profitability of each project as per quotation/budget. · Publish and maintain regional training schedule in coordination with Services Manager, Instructors and Regional Commercial Leads using ScheduleIT, LMS, web portal or other tools. · Monitor the performance of services team members to ensure quality of services, identifying/proposing corrective actions where needed. · Engage end-users during the delivery process, ensuring participation/attendance as per plans, including supporting customers through any schedule changes, monitoring their satisfaction and drive continuous improvement through periodic surveys and/or direct feedback interactions. · Implement services delivery process as per Quality and Governance standards including supporting customers through pre-sales, delivery and post-delivery phases. · Support achievement of regional revenue, margin, staff utilization and cost recovery goals through day-to-day operational control of service delivery. · Adopt and support digitization of training operations as needed. Customer Relationship Management (CRM): · Plan and implement marketing activities in region to promote training offer to customers, in coordination with the Commercial team. · Maintain end-user and key stakeholder database to enable CRM activities. · Support pre-sales processes such a marketing, customer query management, opportunity tracking, proposal/quotation preparation, as needed. Experience: 3+ years of experience in training operations, service operations administration, project management, financial processing and customer facing activities and responsibilities. Education: Bachelor’s Degree in a learning operations or technical education discipline, or equivalent experience. Competencies: · Strong communication skills in working with cross-functional, cross-cultural teams using a variety of different communication tools, such as email, instant messaging, conference calls, and live-meeting software. · Ability to work collaboratively across cultures and countries must be demonstrated. · Pro-active, motivated self-starter who can juggle multiple priorities concurrently and engage support when needed. · Experience working with technical systems such as a financial system, e-commerce platform, an edutech platform or LMS, and proficiency in Microsoft Office, mainly Excel. · Preferably multi-lingual with working proficiency of English language. · Ability to work flexible hours. · Ability to travel up to 10%. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your Meaningful, Inclusive and Empowered career at Schneider Electric. €34.2bn global revenue +12% organic growth 135 000+ employees in 100+ countries
1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.