Team Leader - TechDesk

Overview Group Description:TechDesk & Operations Excelence Team Descriptions: Team Name: TechDesk Team Description/Capability Description: TechDesk is best known for helping PNNL staff through phone, chat, email, and several walk-in locations. Team Mix: Most of the team members are IT Technicians Location/Operational Parameters: TechDesk hours of operations are Monday through Friday, 7:30 am to 4:30 pm (Pacific). Our Walk-inn locations are located at CSF/1519, EMSL/1003, ESC/1421, ISB2/09, SRC/467 Program Areas: Computing & Information Technology Responsibilities The TL is one of the most important roles in the Laboratory as this role has positive influence on staff and the important work they perform, supports a culture of excellence, and provides input into broader strategic aspects of their high performing team. The TL succeeds through meeting the following four guidelines. Demonstrate strong domain expertise, foster a healthy culture of innovation and an ethical code of conduct, and steer the team technically. Provide career development coaching, mentoring, and feedback to ensure team members have appropriate technical, business and operational skills, training, and experience. Promote a healthy organizational culture through a supportive and inclusive work environment. Serve as a role model for quality, safety, and security performance. Maintain an understanding of the activities and work scope executed by the team and monitor changes to ensure work remains as authorized. Build strong relationships with relevant PMs, PMODs, peers, upper management, and other relevant internal/external stakeholders to advocate for staff members, as well as assist team members in forming and maintaining strong professional networks. Qualifications Qualification Guidelines Performance is in good standing Possesses a passion for leadership and management. Demonstrated competence in team technical domain. Demonstrated use of good judgement and ability to influence others. Demonstrated technical or functional expertise/competence in his/her/their field. Ability to provide appropriate onsite presence and oversight for safe conduct of operations of staff activities. Additional Information To Apply Include a cover letter with your resume/CV that contains A 500-word statement describing why you would like to be a Team Leader, a preference for the team for which you wish to be considered, and how your technical expertise is aligned with the team. The names of 2-3 staff members who may be contacted as references and your relationship with them. At least one of the three references should be a peer who is able to speak to your professional interaction, collaboration, and leadership skills as well as your technical strengths. While internal candidates are required to complete the Pre-Screening questions included in the application process, they do NOT need to resubmit information regarding eligibility to work in the United States. Likewise, internal candidates do NOT need to complete an additional background check EXCEPT in those situations where a Security Clearance is required and the staff member does not have a Security Clearance. About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at [email protected]. Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. HSPD-12 PIV Credential Requirement In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. Mandatory Requirements Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. Minimum Salary USD $0.00/Yr. Maximum Salary USD $0.00/Yr.