­ministrative Assistant

● Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries ● Enter Pest control and Washroom jobs and product sales, amendments, and termination transactions into software ● Apply proper telephone etiquette to satisfy various customer situations and effectively use appropriate actions to control a telephone call ● Maintain and document into customer database and systems by entering information relating to all customer interactions, complaints, queries, and sales opportunities ● Disseminate all monthly invoices with deadlines given – via email or post ● Support the Contracts Administration function of the business with the data entry and administration of contracts and jobs using the International Contracts Administration Branch System (ICABS), renewals, and price increase notices ● Support the administrative functions of the business – daily management of administrative duties as communicated by the General Manager – these vary based on the demands of the Company ● Record feedback from employees from meetings and coordinate with supervisors/managers to facilitate resolutions to challenges raised ● Review job applications and respond to the applicants, scheduling interviews, and background and reference checks. ● Provide administrative support for employee relations activities, such as disciplinary actions, grievances, and performance evaluations. Support managers/supervisors disciplinary processes and procedures ● Support the onboarding process for temporary employees and permanent employees, inclusive of providing the Code of Conduct, Employee Handbooks, and various policies utilized by the company. Orientation of new hires or temporary employees - explain processes, policies, contracts, etc. ● Take minutes for meetings including but not limited to Unit Meetings, employee meetings, disciplinary hearings and investigative meetings ● Provide Customer Service to the organization’s employees and answer their questions and advice accordingly based on policies and legislation. ● Assist in coordinating training employees and new hires per the priorities identified by the company. Coordinate training sessions and development programs for employees. Assist with tracking training completion and maintaining training records. ● Maintain human resources records by recording new hires, transfers, preparation of termination documentation, changes in job classifications and descriptions ● Prepare administrative letters including but not limited to change in scope, employee letters contracts and necessary documents for temporary employees and permanent employees, inclusive of Code of Conduct, Employee Handbooks and various policies utilized by the company. ● Maintain accurate and up-to-date employee records, including personal information, employment history, and benefits enrollment. ● Benefits Administration: Assist with benefits administration tasks such as enrollment, changes, and inquiries. Provide support during open enrollment periods. ● Ensure compliance with all HR policies and procedures, and employment legislation across the company. ●Support the exit interview process with associated administration tasks and conduct interviews as required ●Manage employee records ensuring all privacy and confidentiality requirements are met. ●Generate HR reports as needed and metrics as needed supporting with absenteeism and end of month reporting Provide general administrative support including managing calendars, scheduling meetings, and handling phone calls and correspondence.