Operational Quality Specialist

Here we grow again! Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. On site 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406 Work authorization: US Citizen or Green Card only No relocation The Operational Quality Specialist is a member of our Member Service Team. The Member Service Team is a support team that assists with the daily functions that are needed to assure the Call Center Team and the Claims Teams are able to assist customers timely and with exceptional quality. The functions of the Member Service Team include non-call and non-claim processing functions that are needed to keep the third party health care administration functioning optimally. Examples of the efforts the Member Service Team owns includes: in-house mail room functions, manual pricing, manual eligibility, refund coordination and certain transactional quality verification. Opening, sorting and distributing incoming mail Prepare outgoing mail, filing, monitor supplies Prepare overnight delivery packages Run errands Prepare check deposits from incoming checks and follow the necessary steps for documentation and deposit of these funds into the appropriate accounts Perform a monthly quality check for ID cards Must meet the department's quality and production standards for this job Regular attendance in order to meet business objectives Other duties as assigned