Area Manager

The Area Manager Lv1 is responsible for all aspects of operations and people management within our fast-paced veterinary hospital, as well oversight of a specified number of other hospitals and Hospital Managers. The main responsibilities of the Area Manager Lv1 center around HR functions, including hiring and staffing, training and performance management, business/P&L management and instituting and maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment. Furthermore, the Area Manager Lv1 is expected to coach, support and hold accountable local Hospital Managers to meet their financial and team responsibilities. People and Culture Management Hiring and appropriate staffing of the hospital Creating and maintaining a healthy and engaged hospital culture focused on quality medical practices Successful management of all aspects of people development including training and onboarding of new team members and continued career development of our valued teammates Maintain an effective and engaged work environment by proactively addressing and resolving conflict within the hospital Hold teammates accountable for performance and behavior, ensuring all teammates are following all guidelines outlined in the employee handbook. Address and document teammate issues following the progressive discipline process and in partnership with your Regional Operations Director Support the needs of the Doctors through coaching and execution of appropriate teammate scheduling, maintaining an appropriate client schedule, and coaching the team on opportunities that will improve their skills and efficiency Organize and facilitate effective, regularly scheduled meetings with DVM team members and hospital staff Coach and support Hospital Managers in their function as leaders of their hospitals (between three to five in addition to home hospital) Local travel required, up to 2 days a week Financial Management Meet and exceed agreed upon business goals and objectives for home hospital and supervised area hospitals Meet established EBITDA goals for supervised areahospitals based on agreement with Regional Operations Director On time delivery of reports and business-related deliverables Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately Effective P&L management including appropriate management of Cost of Goods and labor Ability to communicate and deliver a message about financial progress and outcomes on to multiple audiences (home office and field leadership, DVMs, and team members) Review and discuss medical metrics and reporting with the DVM team and field leadership to ensure the highest quality of medicine within the hospital Ability to communicate hospital goals and objectives to all team members in a way that supports both agreed upon business outcomes and hospital culture Manage cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable, and office and medical supply ordering Participate in the financial budgeting process in partnership with field leadership Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and employee labor guidelines) Client Management Partnership with clients ensuring a positive experience for them and their pets Provide leadership to teammates on providing a professional and exceptional client experience Proactively addressing client concerns Representing the client in the community through participation in local events as needed Effectively use resources within the organization and opportunities outside of the organization to build relationships with the community and market the hospital to prospective clients Provide leadership to teammates regarding effective client scheduling and communication processes with clients regarding patient scheduling Required Education & Experience Bachelor’s degree and/or relevant work experience Experience recruiting, interviewing and selecting high quality team members Excellent communication skills with demonstrated success tailoring messages to various audiences Previous P&L management experience which includes proven success driving results and managing labor costs Conflict management experience Experience leading a diverse work force and establishing a positive,