(Hybrid) Director, Mortgage Operations

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Director, Mortgage Operations at our Jacksonville, Florida location. The primary purpose of this position is to lead the Mortgage Processing and Member Experience teams of the Mortgage Division. This role will serve as the transformation official; assist the Mortgage Operations VP in creating processes to ensure a focus on member experience and loan quality with key changes. The Director will also be responsible for business data analysis to achieve corporate growth objectives. In addition, this role will take a comprehensive and dynamic view of PenFed’s member interfaces and work with the real estate lending teams and stakeholders across the company to deliver superior member service and drive growth. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Oversee the daily activities of the Mortgage Processing management team to ensure timely and accurate completion of section responsibilities within established guidelines. Assemble, lead, and facilitate teams in the development and implementation of key department initiatives. Continuously look for ways to improve processes, both in terms of procedures and use of the LOS system to ensure continuous efficiency and customer service improvement and to reduce errors. Responsible to define and champion processes/methodologies that PenFed will use to track, oversee and optimize all member interactions efficiently to manage the customer