Application Engineer

The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.<br><ul><li>Understand the structure, relationship and business rules of the organization.</li><li>Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.</li><li>Support testing and identify project delivery issues and risks; assist with mitigation strategies.</li><li>Work with the IT professional during the different phases of the project life cycle.</li><li>Coordinate customer responses to capture changes in business requirements.</li><li>Provide functional and technical analysis.</li><li>Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.</li><li>Develop or adapt training material.</li><li>Gather and validate change requests and bug fix requirements and liaise with Development team.</li><li>Assist with testing of new application functions, and releases.</li><li>Liaise with AODC and other business application groups on day-to-day operations.</li><li>Answer, analyze and provide quality checks for incoming tickets and route them appropriately.</li><li>Produce metric reports on incoming tickets.</li><li>Provide governance to ensure tickets are fixed on time.</li><li>Respond to ESM tickets on reported system bugs and enhancements.</li><li>Liaise with the Functional Analyst on reported system issues.</li><li>Manage the execution of application upgrades</li><li>Manage the L3 development teams.</li><li>Provide system monitoring and performance.</li><li>Maintain the systems' technology stack.</li><li>Operate within the Security operations standards and guidelines.</li></ul><br><br>The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.<br><ul><li>Understand the structure, relationship and business rules of the organization.</li><li>Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.</li><li>Support testing and identify project delivery issues and risks; assist with mitigation strategies.</li><li>Work with the IT professional during the different phases of the project life cycle.</li><li>Coordinate customer responses to capture changes in business requirements.</li><li>Provide functional and technical analysis.</li><li>Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.</li><li>Develop or adapt training material.</li><li>Gather and validate change requests and bug fix requirements and liaise with Development team.</li><li>Assist with testing of new application functions, and releases.</li><li>Liaise with AODC and other business application groups on day-to-day operations.</li><li>Answer, analyze and provide quality checks for incoming tickets and route them appropriately.</li><li>Produce metric reports on incoming tickets.</li><li>Provide governance to ensure tickets are fixed on time.</li><li>Respond to ESM tickets on reported system bugs and enhancements.</li><li>Liaise with the Functional Analyst on reported system issues.</li><li>Manage the execution of application upgrades</li><li>Manage the L3 development teams.</li><li>Provide system monitoring and performance.</li><li>Maintain the systems' technology stack.</li></ul>