S2S Helpdesk Officer

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as an Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. The skills & experience you need: • Fluency in English and French/German/Italian/Spanish • Diploma / Degree holder or pursuing Bachelor Degree Courses; • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage; • Very good analytical and problem solving skills; • Numerical competencies; • Customer-oriented; • Ability to adhere to TAT and timelines; • Attention to detail; • Active listening combined with excellent written and verbal communication competences; • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance. What you'll be doing: • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat; • Ensures that the phone/chat line is open at the beginning of the work program; • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary); • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction; • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem; • Ensures a structured and high quality communication related to the open cases; • Creates tickets to the IT support team whenever necessary. Benefits for working with us: The chance to work for Employer of the Year 2023! • Competitive salary with attractive set of social benefits: ✓ Private Pension Plan; ✓ Monthly Benefit budget; ✓ Medical insurance; ✓ Life insurance; • Christmas bonus; • Relocation package for candidates outside of TIMIS county; • Great career opportunity to work for one of the biggest brands in the world in a unique work environment; • Personal development in a multinational working environment through nice extracurricular activities with the team; • Professional development through a variety of training programs (hard/soft skills); • BOOKSTER opportunities; • Nice designed and central business office; • Coffee and tea on the house; • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.