Associate Director - Learning & Development, Devens Biologics Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Reporting to the Director of Operational Excellence (OpEx), Project Management Office (PMO) & Learning, the Associate Director of Learning & Development (L&D) will manage the development, implementation, and sustainability of site technical training solutions. This role will be accountable for leading key Learning and Development Programs and Systems which include but are not limited to the Learning Management System (Success Factors), New Employee Orientation (NEO), Manager Capability Program and Site Training Metrics to ensure the highest quality standards within the Devens Biologics Operations. This position will ensure employees and contract staff meet compliance requirements relating to knowledge, skill, and practices necessary for her/his job performance and that they remain prepared to perform assigned tasks. This includes supporting all site functions including, but not limited to Manufacturing Operations, Quality & Compliance, Environmental Health & Safety, and Facilities & Site Engineering. Key Responsibilities: Leads a team of Learning Development Specialists and LMS Administrators to develop, implement and manage learning solutions in support of the Devens Biologics GMP Training objectives and to ensure regulatory compliance. Develop and oversee Learning & Development’s departmental strategy and goals in alignment with Biologics Site strategies. Develops and executes site training strategy – including working with site stakeholders to determine learning needs and priorities and provides appropriate training to meet those learning needs. Collaborate, coordinate, and communicate with functional area representatives, subject matter experts (SMEs) and cross-functional teams to develop and implement key learning strategies and programs. Collaborate with Devens Biologics Operations departments and the Digital Plant (IT) team to develop, enhance or deploy pertinent Learning & Development KPIs / metrics for Devens Biologics Operations to drive improved performance. Partners with and develops training resources within functional departments to be able to identify and solve learning needs as they arise. This takes the form of Trainer certification, coaching and feedback as well as providing system access and subject matter expertise on necessary Learning Management Systems. Evaluate and enhance the current on-boarding structure for all new hires, including customizations of on-boarding plans for all roles and levels on the team. Manages and develops direct reports by facilitating on-going performance management activities. Leads team members, fosters professional development and growth, and promotes teamwork and cross-functional collaboration. Develops departmental budget and operates within approved budget and manages the use of external training resources. Develop training forums / sessions and materials for existing employees ensuring all aspects of job responsibilities and expectations are met to improve efficiency, effectiveness, compliance, and address gaps appropriately. Accountable for aligning Learning & Development standards and approaches across Devens Biologics Operations. Support policy and procedural changes and manual design to improve the quality of the department, to include scheduled review of all existing documentation, guidelines, and materials. Evaluate and report on effectiveness of the changes. Participate, review, and interpret system release management documentation into materials for training all staff. Work as a training and competency expert with various teams and clients developing webinars, community or practices, and other presentation forums. Evaluates current business processes and systems related to Learning and Development looking for ways to improve efficiency, reduce complexity, and improve end user experience. Collaborates with Operational Excellence to apply Lean Manufacturing, Six Sigma, and other waste and/or variability reduction principles to improve Learning and Development business processes and systems. Keep up to date on best practices and improvement opportunities in the Learning & Development space by networking within the Devens site, campus, GPS Biologics Operating Unit, and Global GPS L&D teams. Qualifications & Experience: Specific Knowledge, Skills & Abilities: A minimum of 7 years of experience in learning and development within the pharmaceutical manufacturing industry or a related field. 3 years people management / supervising learning and development professionals. At least 5 years designing and implementing programs and initiatives from needs assessment through delivery. Biotech/pharmaceutical/GMP industry or experience in a highly regulated environment strongly preferred. Knowledge of technical training curriculum and design processes. Extensive knowledge of SOPs and GMPs and the know-how to work and manage within a regulated environment. Strong change management skills and demonstrated ability to simplify and improve business processes. Excellent leadership skills with the ability to motivate and manage a team with matrix reporting relationships. Adaptable to a fast paced, complex and ever-changing business environment. Effective verbal and written communications skills. Education/Experience/ Licenses/Certifications: Bachelor’s Degree in Instructional Design, Adult Education, Human Resources, Business Administration, Organizational Development, Industrial Psychology, Engineering or a related field. A Master’s degree in a development/training or related discipline preferred. Experience with the ADDIE model or other instructional design methodologies is a plus. Experience with Skills Qualification programs for critical positions. Experience developing training materials for OJT qualification process. Experience using LMS and eLearning tools. Proven leadership skills and track record of success in managing direct reports and teams within a matrix environment. Excellent verbal communication, documentation, and technical writing skills. Experience working with manufacturing documents, change controls, deviations and regulatory documentation. Proficient in cGMP’s, Safety and Regulatory Agencies Regulations, documentation practices and manufacturing process. Demonstrated creative problem-solving skills under resource constraints and time pressure. Demonstrated leadership in coaching, managing, and mentoring new staff members. Demonstrated success of leading effectively in a complex matrix project team environment Incumbent needs to possess excellent people skills to influence, motivate, teach, and encourage direct staff as well as peers to understand and accept his/her recommendations. Takes responsibility, drives results and achieves expected outcomes. Outstanding ability to develop effective cross-functional relationships, influence, solve problems and resolve conflicts in a proactive and constructive manner. Motivate, empower, create an open and inclusive atmosphere, and provide actionable and constructive feedback. Experience with Lean Six Sigma, Project Management, Change Management and Agile Methodologies preferred. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.