Concierge Desk Representative

­ditional Information About the Role Full-time, Benefits Eligible, 401K & Pension BJC needs you! Join our team at Barnes-Jewish Hospital in one of our many customer service roles, where learning and growing are part of the normal workday. If you enjoy helping others and putting a smile on their face, we have the perfect opportunity for you. BJC Concierge Desk Reps are a vital part of customer satisfacton. Come thrive with BJC! Schedule: Sunday thru Wednesday 7:00 am to 5:30 pm Must be able to work holiday rotations Come thrive with BJC HealthCare! Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Preferred Qualifications Role Purpose Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors. Responsibilities Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines. Provides information regarding the medical center and local area. Greets patients and visitors, provides patient and hospital information and escort services to those in need. Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus. Assists with patient arrival and departure. Minimum Requirements Education High School Diploma or GED Experience <2 years Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer