Customer Service Manager

Clayton Animal Hospital is a full-service animal hospital located in booming Clayton, North Carolina. Located in a suburb of Raleigh, our 8-doctor, state-of-the-art, small animal hospital has been providing comprehensive veterinary care in our community since 1986. Our welcoming team consists of collaborative, innovative, out-of-the-box thinkers who understand that animals are not just pets – they’re family. If you are a passionate and caring team player, please feel free to send us a resume or apply today! To find out more about Clayton Animal Hospital, please visit https://claytonanimalhospital.com/. Job Duties and Responsibilities Ability to manage current CSRs and train new CSRs Assists CSRs with client complaints in the absence of supervisors. Possess and expresses a genuine love for animals and for working in an animal care environment. Always be prepared to work by the start of each scheduled shift. Maintain a professional, friendly demeanor while on the job. Perform job tasks promptly and efficiently when asked. Promote a positive attitude among staff. Show respect for clients, team members, and animals at all times and in all situations. Engage in productive work during slow periods. Participate in staff and training meetings. Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and the community is required. Weekly CSR schedules and finding coverage during callout Assisting in accounts receivable and accounts payable Assisting in scheduling diagnostics for patients when necessary Answering and correctly handling phone calls. Know basic triage concepts and understand when appropriate to forward phone call to technician or veterinarian Can answers telephone and handle calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system. Keeping the reception area and room(s) clean and tidy as well as properly stocked with needed supplies. Access client information within the practice-management software system. Enter and retrieve client and patient data in the computer as needed. Checking clients and visitors in and out of the hospital. Accurately manage financial transactions such processing bills, taking payments, ordering and checking in supplies. Calling to remind clients of their appointments and rescheduling as necessary Computer skills including typing, organizing, data entry, communicating utilizing common computer software and programs. Qualifications: 3 years or more leading a client facing medical human/ vet practice desired Competently speak and write the English language Must possess exceptional organizational and management skills. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings Pay range of $25.00- $28.00/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as
19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of