System Engineer

«out Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Position: System Engineer Location: San Jose, CA (Oniste) Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails intimely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources andOffer Solution to customers. Research, identify, and resolve customer complaints usingapplicable software. Route calls and tickets to appropriate resources and Domains whocan best support he user, Document all call information according to standard operatingprocedures. Recognize, document, and alert the management team of trends incustomer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports “Wipro is committed to creating an accessible, supportive, and reasonable accommodations to all our applicates with disabilities throughout the recruitment and selection process. Should an applicant require accommodation or a special request due to a disability, Wipro encourages individuals to make their needs known in advance. Requests for accommodation will be considered on an individual basis and in accordance with the requirements of the applicable provincial laws. Wipro is dedicated to ensuring equal opportunities and a barrier-free recruitment process and employment for all qualified candidates”.
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