CX Engineer

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Details Posting Job Title CX Engineer Job Purpose As a CX Engineer, you will provide engineering and technical expertise regarding Contact Center as a Service (CCaaS) solutions Responsibilities Responsibility 1 Be accountable for the successful completion of all aspects of assigned projects Responsibility 2 Performing design, development, and configuration of CCaaS products and platforms Responsibility 3 Maintaining appropriate technical certifications of CCaaS products Responsibility 4 Delivering end user training and documentation Responsibility 5 Troubleshooting and debugging Responsibility 6 Exercising judgment, strong communicator, and independent contributor on enterprise level projects with direction from senior technical/project leads Requirements (Skill/Experience) Requirement 1 3+ years in development, configuration, or deploying SaaS/Cloud products and platforms Requirement 2 3+ years of relevant professional experience in CX industry, including implementing, configuring, and supporting contact centers Requirement 3 Experience in cloud-based CX platforms, such as Genesys Cloud CX and Amazon Connect Requirement 4 Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms Requirement 5 Experience programming experience with implementing API/Web Services Requirement 6 Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics). Experience in migrating from on-prem/legacy solutions to cloud CCaaS solutions Requirement 7 Have an understanding of EAI between CX platforms and legacy/custom/SaaS applications using standard integration architecture Requirement 8 Need a professional, self-motivated individual who has the ability to operate in a cross-functional and global organization Requirement 9 Need excellent analytical, communication, organizational and problem-solving skills coupled with a solid work ethic Requirement 10 Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation Flexible Working Patterns At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: · Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the