Senior Service Manager

JOB DESCRIPTION Senior Service Manager is a working manager who is accountable for the overall performance of the team and its team members. Roles & Responsibilities: ROLES AND RESPONSIBILITIES Responsible for overseeing all aspects of delivery (Operations/ Technology) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team. Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets The Benefits Manager is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement. The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery. Qualifications: QUALIFICATION Bachelor’s Degree 7+ years of experience (and demonstrated competence, depth, and breadth) of complex system development experience. Minimum 2 years of People Management Experience. Open to work in flexible shifts as per business needs. Health and Welfare (HW)