IT Support Technician, Onboarding Offboarding

Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.   Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Responsibilities Access Control Handle access control duties for team members onboarding and offboarding Determines appropriate access permissions for newly on-boarded team members. Process terminations and follow up tasks as needed Process provisioning and deprovisioning for various applications Troubleshoot access related issues as required Work with technicians to complete name changes Develop and maintain documentation for access control systems Present ideas for process improvement Employee Onboarding Conduct and present remote onboarding or training sessions Troubleshoot and resolve problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Conduct follow up training sessions as required Maintain and expand knowledgebase Utilize Easy Vista ticketing platform Other projects as assigned *Compensation range for San Diego is $26-$28hr Qualifications Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred candidates are required to live in the San Diego, CA. Customer-focused attitude with an appropriate sense of urgency and attention to details when handling customers, process, and related issues is required, as well as willingness and ability to work as an individual and as a team, with multiple departments. Excellent communication skills across multiple mediums (video conference, phone, email) Minimum of one (1) year prior experience with providing workstation support Ability to work independently or as part of a team effectively. The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts Strong analytical and organizational skills are necessary A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality Additional Information For California, Colorado, New York and Washington: The compensation range for this role is $23.50 to $44.75. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.