LOSSAN Transportation Analyst, Senior

Overview About the LOSSAN Rail Corridor Agency: The Los Angeles – San Diego – San Luis Obispo (LOSSAN) Rail Corridor is a joint powers authority that works to increase ridership, revenue, capacity, reliability, coordination and safety on the coastal rail line between San Diego, Los Angeles and San Luis Obispo. The LOSSAN Agency assumed management responsibility for the Pacific Surfliner service in July 2015, following the execution of an interagency transfer agreement with the state of California. The Pacific Surfliner travels along a 351-mile coastal rail route through San Diego, Orange, Los Angeles, Ventura, Santa Barbara and San Luis Obispo counties, serving 29 stations. It is the busiest state-supported intercity passenger rail route in the United States with 24 daily trains and annual ridership of nearly 3 million. The LOSSAN Agency is staffed by the Orange County Transportation. Overview: Under general supervision, supports the operational analysis, evaluation and development of service improvements of the Pacific Surfliner service along the LOSSAN (Los Angeles - San Diego - San Luis Obispo) rail corridor. Performs detailed ridership, on time performance, operations and schedule, and marketing return on investment analyses. Supports the development of the annual Business Plan, strategic plan updates and service improvements. Performs data collection and coordinates between SCRRA, member agencies, and regional agencies. Assists in tracking and analyzing onboard customer satisfaction. This is an exempt position in Salary Grade R: Min $90,147.20 – Mid $107,452.80 – Max $124,758.40 annually. The starting salary will be within this range based on qualifications. This posting will remain open until filled. Responsibilities This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency. Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job. Collects and analyzes necessary data to support the required uniform performance standards required reporting. Supports the preparation of Board reports. Prepares written ridership and operations analysis, reports, charts, tables, and other graphics. Performs QA/QC checks of onboard customer service initiatives. Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level. Analyzes load factors, equipment and crew availability, and ridership on a monthly basis and as a result of changes in service levels and or schedule changes. Performs detailed analysis of ridership by segment, time of day, week, weekend, month, year including station to station ridership and station level boardings and alightings. Performs statistical analysis of data and performs quality control checks to ensure data integrity. Takes Initiative: Initiates new programs, processes, relationships, or technologies to accomplish goals. Develops, maintains, and improves ridership and on-time performance databases. Works in a Collaborative Manner with Others: Works in a collaborative manner with others, helps resolve unproductive conflict. Responds to various requests for data received from various stakeholders, Caltrans, CalSTA, member agencies, and other intercity rail corridors. Supports the marketing team in developing and implementing return-on-investment tracking. Represents the agency effectively with member agencies, other public transportation agencies, freight railroads, and elected and appointed officials. Qualifications Any combination of education and experience equivalent to a bachelor’s degree in planning, engineering, public administration or accounting, or a related field with a minimum of four years of experience, at least two of which are at the journey-level in transportation analysis. A related master’s degree is highly desirable. Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions). Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Requires ability to understand verbal communication and to respond effectively. Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Compensation and Benefits: OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval. OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.