Field Service Tech 4 ($7,500 Sign-on bonus)

Overview Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for people, weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. Working independently with very limited supervision, s/he performs field service functions by installing, troubleshooting, maintaining, and servicing all Rapiscan security products at customer sites. Typically handles complex products and more complex problems as needed. The FST must be able to perform the duties and responsibilities with or without reasonable accommodation. We are currently seeking a Field Service Technician to be part of our fast paced and quality focused team. The candidate for this position will need to be based out of the Washington DC area. Responsibilities Provide service support to regional customers by installing, troubleshooting, and maintaining x-ray security systesm using build-in diagnostics and external test equipment. perform and document all maintenance activities Diagnose errors or technical problems, repairs or replaces defective units/components as appropriate Set up and utilize specialized test and diagnostic equipment to isolate malfunctions conduct equipment/system acceptance testing following established procedures. Conduct and comprehend customer requirements, trainings, and recommendations/briefings as needed. Perform system demonstrations at customer sites and foster positive customer relationships Prepare and document the details of resolution to the problem from each customer site upon completion of the visit. Enter infromation into Navision, as well as an internally designed database accurately and on time. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company’s Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business. Qualifications College Graduate BS in electrical/mechanical engineering and/or equivalent technical school/military training in electronics engineering technology. Minimum of 4 years of Field Service experience, with a strong desire to learn X-ray. Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. Customer interface and communication skills, both verbal and written, are a must. Proficiency in Microsoft Office. Willingness to work overtime as requested and non-standard hours, including weekends and holidays. Must be team player with ability to work under pressure in a fast-paced environment with minimal oversight. Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required. Must be capable of lifting 50 pounds. Must pass Electronic Questionnaires for Investigations Processing (e-QIP) system. Must be able to obtain a Sensitive Security Information (SSI) clearance Physical Requirement The physical requirements described below are representative of those that must be met by a field service technician to successfully perform the essential functions of this position. Requires ability to: Walk = 20% -25% Stand = 35%-40% Stoop = 20%-25% Squat = 15%-20% Kneel = 35%-40% Reach = 15% -20% Bend = 10%-15% Sit = 85%-90% Climb = <10% Lift = 0-50bs Please review our benefits here: Life at OSI NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf   OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.