Communications Technician 4, Network Maintenance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug.) Job Description Job Specifications: Location: On-Site at Comcast in the field and the office in Memphis, TN Work Hours: On-Call, Short Notice Call In, Able to Work Days/Hours Outside of Normal Schedule. Work weekends and holidays. Locating outages, troubleshoot and resolve service failures related to any Comcast products. Self-directed learner. Self-motivator. Excellent written and verbal communication. Excellent attention to detail. Core Responsibilities Performs routine troubleshooting calls troubleshoots the plant through the distribution cable to the node to restore customer video, CHSI, or CDV. Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity. Surveys the plant to ensure service availability to potential customers. Performs underground location of existing plant using system prints and cable locating equipment to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints. Responds to and repairs service interruptions during regular business hours, shift work or when