Senior Technical Support Engineer - Management Plane

Why will you enjoy this new opportunity? Are you're looking to be a leader in a dynamic and growing environment? If so, this role is for you. In this role, you will be responsible for working closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or simply answering technical inquiries about VMWare SD-WAN products. You will use your expert knowledge of networking protocols and networking products to establish root cause of customer issues. Customers may range from large enterprises to multinational telco service providers. Sometimes this may involve raising the issue internally and keeping open communication with partners about the progress. You will engage customers via email and phone and provide timely and accurate information. One key objective would be to provide immediate solution/workaround and guide customers until the issue can be resolved. As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a