Applications Analyst I - Data Center for the World Trade Center Health Program

Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Roles & Responsibilities: The General Responder Data Center (GRDC) of the World Trade Center Health Program is charged with oversight and coordination of the data collection, data analysis and reporting for the health status of over 50,000 9/11 general responders receiving medical monitoring and treatment for their WTC-related health conditions at the five General Responder Clinical Centers of Excellence (GRCCEs) within the NY metropolitan area and 17,000 in the Nationwide Provider Network. The GRDC is seeking a highly motivated individual to join its Data Management team to fill a challenging, multi-functional position. This individual will provide training to external and internal staff, produce written technical documentation, perform QA and testing of modifications/enhancements to web-based applications before their deployment in the production environment, and provide hardware, software and network support. The person in this position will support over 400 remote, external users at the GRCCEs and 35 GRDC staff. Duties and Responsibilities (in order of importance and/or frequency) Reports to and supports the Data Management QA Lead with tasks, as assigned Writes and edits technical documents such as software testing scripts, flow charts and SOPs outlining internal business processes Provides remote training for web-based applications to external GRCCE end-users Provides remote end-user support for web-based applications, such as user account creation, account activations/deactivations and password resets, user permission approvals error message troubleshooting escalating to the applications development team when necessary, and assignment and management of tickets to Data Management team members Provides remote training to internal QA staff for development and pre-production testing of modifications and enhancements to web-based applications Performs additional duties as assigned by the Data Center Director Requirements: Bachelor’s degree in Computer Science or related discipline, or an equivalent combination of education and work experience Two years in systems analysis or design writing technical documentation, end-user applications, and technical support in a Microsoft Windows Active Directory environment; one year of applications QA testing. Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $67,500.00 - $101,640.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.