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<div class="mds-edited-text mds-font-body-copy-bulk">What the Team does The Process Assurance & Compliance team sits within the Service Management & Governance team of Service Optimisation within Integrated Services. As a 2nd line of defence function, the team is focused on understanding & assessing the risk landscape and working with 1st and 3rd line of defence to provide Leadership on a view of the assurance over controls being relied on. The processes of the team include controls review, process review & assurance, systems assurance, education & awareness campaigns, global attestations and audit preparedness & outcome management. What a Process Assurance & Compliance Senior Associate does The Process Assurance & Compliance Senior Associate will be expected to work closely with the Compliance Managers as well as the team lead on specific activities which will give a clear indication of deliverables, learning outcomes and contribution to the strategic objectives of the team. There is also the expectation that the Process Assurance & Compliance Senior Associate will lead and work with the Associates within the team to deliver to the strategic objectives as the team grows and evolves. It would be preferable for the candidate to have experience in managing risks and working on technology compliance programs, experience with at least one of the IT/security control frameworks (e.g. SOX, SOC 2, ISO, NIST, COSO, COBIT, etc.), familiarity with common compliance standards (SOX, SOC2, PCI-DSS, GDPR, COSO, COBIT, NIST, and/or ISO 27001.) and experience working directly with internal or external auditors for at least one of the listed standards as a process or systems stakeholder or in an IT operations capacity Working in an Enablement role<ul><li>Strengthening the current compliance framework by using, developing and leveraging automated reports for the purpose of verifying compliance</li><li>Providing independent and objective assurance on the effectiveness and quality of processes and controls</li><li>Ability to interpret compliance and risk requirements and translate them into practical operational processes </li><li>Make broad recommendations on improving compliance related processes and/or procedures as it pertains to the IS and Identify opportunities for ITGC/security compliance control automation</li><li>Experience in interpreting and analysing data, identifying gaps and improvements</li><li>Managing Audit schedule and any internal and external audit findings</li><li>Building strong relationships across Integrated Services, Tech Central and Global IT, to improve awareness of compliance and drive improvements</li><li>Learning opportunities in the areas of IT general controls, Information Security policy requirements, process reviews, quality assessments, test of controls, IT Governance, audit preparedness & outcome management.</li><li>Development of project management, stakeholder management, time management and communication skills. </li></ul>Working with Service and Enabling Teams<ul><li>Process SME support- Participate in IT, ITSM and Compliance roadmap development based on customer needs</li><li>Support Service and Enabling teams to deliver services into operations and production systems are operationally reliable, available and secure inline with Information Security Policy Controls Standard and Operations Delivery Processes</li><li>Ensure Service and Enabling teams can demonstrate compliance with Information Security Policy Controls Standard and Operations Delivery Processes. Providing necessary evidence to support audit </li><li>Work with Compliance Manager to create tailored on-boarding packages for each Service and Enabling teams, ensuring compliance and assurance is built into the service delivery channels:</li><li>Delivers training for Service and Enabling teams</li><li>Delivers KPIs appropriate to each function, making process and automation changes to ensure these are achieved</li><li>Optimise internal process and cross functional team training, by supporting Compliance manager to provide SME expertise on the compliance and desired outcomes</li><li>Customer engagement - Based on regular service reviews (COP), manage customer feedback to create and drive continual service improvement</li><li>Customer engagement - Works to capture all improvements which are added to the CSI backlog</li></ul>Required skills The Process Assurance & Compliance Associate will need to demonstrate the following skills in addition to a visible appetite for learning and attention to detail:<ul><li>Logical reasoning & problem solving</li><li>Communication & stakeholder management</li><li>Time management </li><li>Planning and ability to organise activities for impact</li><li>Articulate observations and manage remediation tasks through to closure while adhering to strict deadlines</li><li>Preparation & review of deliverables</li><li>Ability to support the development of junior members of the team</li><li>Ability to challenge the status quo, whilst balancing the strategic priorities and overall customer experience.</li></ul>The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’.The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.http://www.pwc.com/uk/en/careers/experienced/applying-to-pwc.html Not the role for you? Did you know PwC offers flexible career arrangements and contract work? <a href="https://www.pwc.co.uk/careers/flexible-contractor-careers.html" rel="no-follow">Learn more</a>. The skills we look for The PwC Professional is our global framework for defining and encouraging leadership at all levels. <a href="http://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">Learn more</a>. The Deal ‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">Learn more</a>. Our commitment to you We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. <a href="http://www.pwc.com/uk/diversity." rel="no-follow">Learn more</a>. Application support If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. <a href="https://www.pwc.co.uk/careers/experienced-careers/apply/applying-with-a-disability.html" rel="no-follow">Learn more</a>.<img src="https://www.applytracking.com/tp/rj6.z8xm8.J-K" rel="no-follow" />

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