Customer Account Manager, Aftermarket

Meet aftermarket order intake goals, activities and strategies for assigned territory in line with corporate intake goals and strategic plan” Play an active role in identifying RMU opportunities in the market, working with internal colleagues and achieving bookings/sales from the customers in a timely manner. Increase ‘baseline’ business by increasing market share for repair business and sales of spare parts. Increase predictive sales and identify ahead of customer need potential sales opportunities with effective use of market & sales data. Perform competitive analysis, develop competitive positioning papers and matrices, formulates responses to competitive threats and develop new initiatives to grow aftermarket intake and sales Work with internal technical team to provide technical support to airlines, MRO’s, agents and distributors within the region to promote the capabilities of Eaton’s products and systems with a deep understanding of competitors products and key differences in performance, reliability and total value. Prepare and present a comprehensive business review of assigned customers identifying current performance against goal/budget, detailed forecast for the rest of the year with deep dive analysis. Develop key customer relationships and continuously improve Eaton’s reputation within the market. Support Eaton’s function areas such as the reliability and product performance team with up-to-date customer data and discuss findings including identification of sales opportunities. Support credit control functions with aged debt. Provide timely forecasts and reports for assigned territory Work with external customers, distributors and agents to enable strong internal collaboration with internal Sales Colleagues, Site PSMs, RMU Teams, Customer Service Teams and Eaton sites. Qualifications Bachelor’s Degree; 5 years aerospace sales/customer support experience Knowledge of the aerospace market and specifically the aftermarket business Knowledge of the China’s Airline market and customer base Technical knowledge of electrical/mechanical aerospace components Experience with airline maintenance or procurement functions Effective in a matrix management environment Strong Business Acumen – must understand market and customer trends, customer needs and impact on future product development programs, new business case financials. Be capable of developing and managing relationships with appropriate personnel at all levels Strong Customer interface skills. Ability to uncover customer needs and translate into winning capture strategies and value propositions Strong presentation and written communication skills; Broad understanding of the Aerospace product portfolio (OEM and AM for Commercial Aerospace) Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Asia Pacific Organization: AER HQ Headquarters Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 50 % of the Time