Production Agent

Associate Job Information Job Title Associate Org Role Business Unit India Human Captial Management (HCM) Service Delivery Model (SDM) 9 – Workforce Adminstration (WFA) & talent ; 10 – Payroll Org Level AA ( Entry) Scope Summary The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams. Responsibilities · Acquire process knowledge from SME (Internal/Client) & be process certified. · Participate and successfully complete role related training programs. · Responsible for appropriately managing assigned tasks · Responsible for processing transactions of low complexity. · Ensure consistent productivity & accuracy as per team requirements. · Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments · Provide prompt responses to queries from Internal or External stakeholders · Follow Data Privacy and Code of Conduct standards · Ensure compliance to Time Recording guidelines · Adherence to floor policies, team schedule and leave plans. Requirements Competencies Passion for results: Be committed to perform the job to the highest possible standard Client Centricity: · Ask questions and show keenness to understand client perspective · Meet timelines with minimal or no escalation · Demonstrate responsiveness to client needs and requests Effective Communication: · Listen intently and ask questions to clarify understanding · Understand given data and structure further communication based on the understanding Collaborative Working: · Work well with colleagues from different parts of the organization. · Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders. Problem Solving & Decision Making: · Seek and analyze data and information pertaining to the issue at hand · Display a sense of urgency in accomplishing goals and takes actions to ensure results. Learning Agility: · Demonstrate eagerness to learn on the job · Apply learned concepts and skills on the job with guidance · Seek necessary help to deliver results in new and ambiguous situations Execution Excellence: · Clearly understand work expectations & prioritize critical activities Education & Skills · Bachelor’s Degree (preferably Commerce/Accounting) · Work experience of 0-24 months · Good written & verbal (English) communication skills · Working knowledge of computer applications including Excel & Word · Typing Speed of minimum 25 WPM & 90% Accuracy Work Conditions · Flexibility to work 24*7 shift timings · Occasional extended work hours to meet business needs · Mobility across client teams · Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training Payroll(HCM)