Operation Manager (Mekong Delta)

¬hieve or exceed the annual budgeted profit & growth and customer satisfaction through proper management and assessment of branch employees in a manner constent with the local country business plan. Participate in developing, implementing and evaluating branch plans, work processes, systems and procedures to achieve or exceed monthly and annual goals, objectives and work standards. Staffs and directs the branch team and provides leadership towards the achievement of maximum profitability and growth in line with the branch and company vision and values Plan, manage, control, integrate and evaluate the sales and service activities of assigned branch. Ensure ‘State Of Service’ and customer satisfaction levels are within agreed Rentokil Initial guidelines. Handle difficult or sensitive customer issues, requests and complaints and acts to promptly resolve and address these issues by providing outstanding Customer Service (OCS) through understanding, meeting, and exceeding customer’s expectations in every interaction by responding to customers within two hours to agree actions for any query and to take actions within 24 hours Review and monitor daily service activities and operations (e.g. route technician productivity, cancellations,